Surwatie Seenarine

• Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction and service quality.
• Assisted in training new staff on operational procedures and customer interaction techniques.
• Conducted regular follow-ups with customers to ensure ongoing satisfaction and address any lingering concerns.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Managed front-desk operations, including answering phones, responding to emails, and greeting customer.
• Processed lost-found items, coordinated with customers for retrieval and ensured timely shipping of belongings.
• Provided clear information to passengers regarding baggage storage and airport navigation.
• Maintained accurate records and documentation for TSA inspections and customer interactions.
• Delivered exceptional customer service in high-traffic environment,addressing inquiries with professionalism.

• Conducted regular inspections of guest rooms and public areas to maintain quality standards.
• Provided exceptional customer service by responding promptly to guest requests and concerns regarding room cleanliness.
• Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
• Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
• Check in and check out guest from the hotel.
• Help the guest with information of the city and sight seeing.
• Assist guest booking reservations with package deals.

• Assisted passengers with booking reservations and transportations need via phone and in -person interactions.
• Managed special requests, including support for passengers with disabilities.
• Booked travel arrangements and maintained accurate records of reservations.
• Delivered personalized service to ensure customer satisfaction.
• Greet and Check in and out, handle reservations and respond to guest inquiries and resolving guest questions and needs.