SURY OLIVAS
Liberty,TX
Summary
Dependable customer service and front desk professional with experience supporting guests, resolving concerns, and managing reservations in fast-paced settings. Known for clear communication, organized follow-through, invoice processing, and calm service delivery while balancing phone, email, and in-person requests. Currently pursuing a BSN and bringing a strong service mindset to patient and guest support.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Front Desk Supervisor
Champions Club Texas
Houston, TX
2025.08 - 2026.10
- Provided welcoming guest support while handling high volumes of phone calls and service requests.
- Answered guest concerns quickly while supporting positive customer interactions.
- Prepared and processed invoices accurately to support correct billing and timely payments.
- Managed reservations, guest check-ins, and front desk needs in fast-paced hospitality setting.
Customer Service Supervisor
Guru Jewels
Houston, TX
2023.04 - 2026.04
- Monitored customer service performance metrics to identify trends and implement improvements in service quality.
- Ensured customer inquiries were handled consistently with company standards, policies, and regulations.
- Created and improved procedures for calls, emails, complaints, returns, and refunds.
- Facilitated team communication and resolved customer issues to strengthen support efforts and enhance service delivery.
Veterinary Assistant
Center For Advanced Careers
2024.08 - 2025.05
- Administered medications under veterinarian supervision, ensuring adherence to safety procedures for optimal patient care.
- Assisted with medication administration under the veterinarian's guidance and followed established safety procedures.
- Monitored hospitalized animals, documenting vital signs to support timely medical interventions.
- Educated clients on animal health practices and care routines to promote overall pet well-being.
Customer Service Sales Representative
Rockem Boots
Houston, TX
2023.05 - 2024.08
- Resolved customer questions, sales inquiries, and complaints effectively via phone and online channels.
- Provided accurate product and service information, enabling customers to make informed purchasing decisions.
- Assisted customers in navigating website and selecting products, improving their overall shopping experience.
- Assisted customers in navigating the website and selecting products, enhancing their shopping experience.
Education
Bachelor of Science - Nursing (BSN)
University of Houston
Houston, TX2028-05
Veterinary Assistant Training -
Center For Advanced Careers
Houston, TX2025-05
High School Diploma -
Elisk High School
Houston, TXSkills
- Customer service
- Front desk operations
- Conflict resolution
- Reservations
- Phone & email support
- Invoice processing
- Appointment scheduling
- Patient intake
- Medical office procedures
- Bilingual communication
- Patient care
- Vital signs
Certification
- OSHA CareerSafe Training
- BLS Certification
- TABC Certification
- Microsoft Excel
- Microsoft Office
- G-Suite
Languages
English & Spanish
Timeline
Front Desk Supervisor
Champions Club Texas
2025.08 - 2026.10
Veterinary Assistant
Center For Advanced Careers
2024.08 - 2025.05
Customer Service Sales Representative
Rockem Boots
2023.05 - 2024.08
Customer Service Supervisor
Guru Jewels
2023.04 - 2026.04
Bachelor of Science - Nursing (BSN)
University of Houston
Veterinary Assistant Training -
Center For Advanced Careers
High School Diploma -
Elisk High School