Surya Sagiraju
Chandler,AZ
Summary
- 11+ Years of IT experience including 3 years experience in SFDC Administration and Business Analysis.
- Experience working with Sales Cloud, Service cloud & Marketing cloud Platform.
- Expertise in using Lightning Application, Lightning Components, Lightning Design System, Lightning Flows, custom Objects, Visualforce Pages, Triggers, Classes, Controllers, Workflows, Process Builder, Validations, Approval Processes.
- Proficient in creating and managing customer journeys, email campaigns, and automation workflows.
- Strong understanding of marketing principles and strategies, with a focus on data-driven decision-making.
- Ability to analyze and interpret marketing performance metrics to optimize campaigns.
- Proficiency in Data Migration to Salesforce Using Data Loader and Import wizards.
- Well versed in Business Analysis, Requirement Gathering, Organizational processes and translating business workflows to provide technical solutions on highly customized Salesforce.com platform.
- Ability to effectively translate Salesforce data into business understandable metrics using Reports and Dashboards.
- Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization.
- Hands-on experience using various Salesforce deployment methodologies including Change sets, Force.com.
- Experience in Scrum/Agile methodologies of Software Development Life Cycle (SDLC).
- Experience in third party integration with ERP (Sales Cloud).
- Able to lead, multi-task, adapt to changes, and manage complex projects.
- Experience in data migration using Import Wizard, Apex Data Loader, and Workbench.
- Detail-oriented, Team-player, motivated, multi-tasking, problem solver with client/customer relation skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
ELXR Technologies
Chandler, AZ
08.2021 - Current
- Analyzed business requirements and resolved case requests including configuration/customization of 80+ profiles, permission sets, public groups, roles, role hierarchy, forecasting, field-level security, record types, queues, reports, dashboards.
- Created user groups and configured workflows and assignment rules to enable proper routing of leads to the marketing members.
- Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
- Configured Profiles and Administrative permissions to grant/deny users access to platform features.
- Created Customized dashboards for the case team members to keep track of the cases assigned to them and to share insight across the company.
- Implemented pick lists, field dependencies, lookups, master-detail relationships, validation and formula fields to the custom objects.
- Customized Marketing application to create a web to lead forms, Campaign to lead forms, assigning tasks, and managing workflows.
- Involved in preparing Business Requirement Document and Functional Requirement Document.
- Designed a standardized Sales Process to be used by all team members in each service line and division based on Sales and Marketing preference and requirements.
- Created reports and dashboards for each geography within service lines based on necessary analytics.
Business Analyst
CVS Health
Chandler, AZ
07.2020 - 07.2021
- Involved in requirement Elicitation by conducting brainstorming sessions, interviews, workshops and storyboards.
- Conducted and documented Client Discovery Sessions.
- Served as point of contact for stakeholders and clients.
- Experience collaborating and working with both IT teams and businesses.
- Worked as a part of Scrum Team, in an Agile methodology with sprint cycles, daily stand ups and story implementation.
- Involved in creating the Business requirement document (BRD) and getting approvals from stakeholders.
- Involved in UAT testing and supported UAT process with test data and other technical requirements.
- Prepared User Stories based on requirements.
- Improved processes and procedures to achieve key performance metrics.
- Surfaced insights and findings to support business and technical decisions.
Business Analyst
Clorder
Chandler, AZ
01.2014 - 07.2018
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Involved in the requirement gathering, analyzing functional documents and workflow from the clients and designing of prototypes.
- Led the client implementations and launched several restaurant clients of Clorder by ensuring process driven development of website, portal, branding, and testing.
- Worked with Business managers for day-to-day issues and enhancement functionalities.
- Interacted with team with clarifications on requirements and High-level designs on enhanced functionalities.
- Responsible for Production Release management and delivery of user stories for each release.
- Prepared release plans and forecast plans for the team.
- Identified the Risks for release deployments and addressing them with proper mitigation plans.
- Used JIRA for task/sub-tasks creation, tracking, review, and closures.
Web Developer
Clove Technologies
Visakhapatnam
11.2011 - 12.2013
- Developed, enhanced and maintained websites using ASP, HTML, XML, CSS and Javascript.
- Created accessible, responsive and functional user interfaces to allow users on any device to have the same perfect user experience.
- Modified photos to be used in websites using Adobe Photoshop.
- Wrote SQL-stored procedures and functions for retrieving information from a database.
- Code Develop HTML emails into appropriate email sending platforms, properly linking to landing pages on websites and testing all emails and landing pages for quality across various browsers.
- Embedded multimedia, including photo galleries, slideshows and videos in Web pages.
- Worked in Agile methodology and traditional waterfall models of software development.
- Developed test cases, planned test cycles, and tested websites.
- Reported bugs using JIRA as defect tracking system.
Education
Bachelor of Science - Electronics And Communication Engineering
JNTU Kakinada
04-2011
Skills
- Programming Languages - C, Java, SQL
- Web Technologies - HTML, XML, JavaScript, JSP, JDBC
- Java & J2EE/Frameworks - Java Servlets, Junit, Java Database Connectivity (JDBC), J2EE, JSP
- Web/Application server - IBM WAS 8/7/61, WebLogic 12c
- CRM Platform - Salesforce CRM
- Tools - Eclipse, Jenkins, Docker, Netbeans, GIT, JIRA
- RDBMS - Oracle, SQL Server 2000/2005/2008, IBM DB2, My SQL, MS Access
- Operating Systems - Windows 10, Win 9 xs, Win 2000 Server, Win NT 40, Sun Sparc Solaris, IBM AIX 40, Red Hat Linux 71 and HP UNIXData Management
- Data Migration
- Security Management
- Dashboard Creation
- Workflow Management
- Data Acquisitions
- Problem-Solving
- Task Prioritization
- Data Testing
- Reliability
- Database Administration
- Agile Methodology
Certification
- Salesforce Certified Business Analyst
- Salesforce Certified Administrator
- Salesforce certified Platform App Builder
Timeline
Salesforce Administrator
ELXR Technologies
08.2021 - Current
Business Analyst
CVS Health
07.2020 - 07.2021
Business Analyst
Clorder
01.2014 - 07.2018
Web Developer
Clove Technologies
11.2011 - 12.2013
Bachelor of Science - Electronics And Communication Engineering
JNTU Kakinada
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