Open To Work
Susan Adams
Pine Castle,FL
Work Preference
Desired Job Title
Business Development ManagerAccount ManagerRegional DirectorAssistant General ManagerImportant To Me
Career advancementCompany CulturePersonal development programsWork from home optionPaid time offFlexible work hoursSummary
Results-driven business leader specializing in strategic operations and sales growth. Proven track record in enhancing customer satisfaction and profitability through strategic partnerships and targeted initiatives, ensuring strong stakeholder relationships that foster ongoing business development.
Work History
Business Development Manager
Dezerland Park
Orlando, FL
11.2025 - 02.2026
- Developed strategic partnerships that expanded business opportunities and increased brand visibility.
- Managed client relationships to ensure satisfaction and repeat business.
- Conducted market research to identify trends and consumer needs for growth strategies.
- Cultivated network connections to secure and execute high-impact corporate events at Dezerland.
- Organized engaging events and activities that boosted customer attendance at attractions.
Account Manager
Comfort House Inc.
Orlando, FL
10.2022 - 06.2025
- Managed client accounts to ensure satisfaction and retention.
- Acted as main point of contact in matters relating to client concerns and needs.
- Resolved client inquiries promptly to maintain strong relationships.
- Collaborated with businesses to develop collections strategies that increased profitability.
- Implemented process improvements that enhanced customer experience in collections.
- Planned and executed strategic initiatives that resulted in measurable business outcomes.
Regional Director
Fitness CF (formerly Gold's Gym)
01.2007 - 10.2021
- Revitalized business plans and implemented regional strategies to increase market share and profitability.
- Oversaw operations for five health clubs with over 500 employees, driving business development and financial planning.
- Managed budgets effectively to optimize performance of fitness centers.
- Streamlined insurance and payroll systems to ensure ACA compliance and reduce operational costs.
- Led HR operations across multiple locations, focusing on recruitment, staff development, and policy enforcement.
- Analyzed operational processes to identify improvement opportunities, enhancing service delivery.
- Developed training programs aimed at boosting member engagement and satisfaction.
- Cultivated relationships with stakeholders to foster goodwill and cooperation within the industry.
Assistant General Manager
Celebrity Resorts
01.2002 - 01.2005
- Directed strategic operations and business initiatives to drive organizational success.
- Coordinated daily operations to elevate guest experience and satisfaction metrics.
- Managed monthly budgets, achieving profit and loss targets while aligning with margin goals.
- Oversaw inventory management, ensuring availability of critical supplies and amenities.
- Facilitated interdepartmental communication to streamline workflows and enhance efficiency.
- Provided training and support to staff on adherence to procedures and policies.
- Led restoration projects, strengthening team skills and capabilities through focused leadership and development.
Education
High School Diploma -
Skills
- Business development
- Lead generation
- Partnership development
- Client relationship building
- Stakeholder engagement
- Sales forecasting
- Market analysis
- Competitive analysis
- Project management
- Change management
- Negotiation strategies
- Customer engagement
Key Strengths And Skills
- Leadership Development & Team Management
- Strategic Operations & Project Management
- Sales-Driven Mindset & Innovative Training Methods
- Business Development & Community Partnerships
- Budget Control & Financial Analysis
- Accounts Receivable Collections Oversight
- Purchasing & Vendor Relations
- Stakeholder Engagement & Executive Collaboration
- Employee Retention & Engagement Programs
- Change Management & Organizational Growth
- Customer Experience & Relationship Management
- Conflict Resolution & Communication Excellence
- Brought Remote Capabilities and their Benefits to Employers
Professional Highlights
- Reduced turnover from 80% to 11% in one year by creating and implementing Workplace Empowerment Program.
- Reduced operating costs by $20,000 per location by realigning current staff and business needs, increased profit by 25%.
- Managed an annual budget of 1.5 million per location of regional company.
- Designed and implemented new operating procedures for five facilities during the height of Covid-19.
Timeline
Business Development Manager - Dezerland Park
11.2025 - 02.2026
Account Manager - Comfort House Inc.
10.2022 - 06.2025
Regional Director - Fitness CF (formerly Gold's Gym)
01.2007 - 10.2021
Assistant General Manager - Celebrity Resorts
01.2002 - 01.2005
Oak Ridge High School - High School Diploma,