Susan Fraser Anderson
Winter Garden,FL
Summary
Well-qualified in customer service and management with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
18
18
years of professional experience
Work History
Human Resources Specialist
The UPS Store 6442
05.2017 - Current
- Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction
- Assessed and filtered resumes from potential job candidates to determine qualified individuals
- Oversaw all facets of staff training objectives to install knowledge of required training for employee safety and company policies
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
Vacation Advisor
Disney Vacation Club
09.2014 - 04.2016
- I have provided exceptional Guest Service that our Members have come to know and expect
- Responsible for booking and modifying reservations
- I enhanced the guest's experience by booking their dining reservations, selling theme park tickets, and booking spa services and tours for guests at Aulani
- My responsibilities also included assisting members with technical support for the Member website as well as My Disney Experience
- Asked open-ended questions to best understand client needs and determine the best travel offerings
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required
Operations
Walt Disney World Resort
05.2013 - 09.2015
- At both the Studio Back Lot Tour and later Toy Story Midway Mania I had the great pleasure to interact with our guests in a face to face role creating a magical experience for them while maintaining the safety standards that are crucial to those roles
Wedding Director
Almond Resorts
03.2007 - 11.2011
- Directed daily operations, overseeing the wedding departments of Almond's five resorts in Barbados and St Lucia to optimize productivity and provide our wedding couples with the guests with a superlative destination wedding experience
- Determined performance goals for my department and provided feedback on methods for reaching milestones
- Saved costs, negotiating vendor pricing for external vendors such as musicians, florists, photographers, and so forth
- Cultivated and maintained positive working relationships with employees and freelance personnel
Education
Bachelor of Arts - Cultural Anthropology
University of Central Florida
Orlando, FL06.2019
Associate of Arts - Business Administration And Management
Seminole State College of Florida
Sanford, FL05.2017
Skills
- Talent Management
- Project Management
- Complex Problem-Solving
- Conflict Resolution Tactics
- Product Knowledge
- Microsoft Office Suite
- Multi-Task Management
- Professional Telephone Demeanor
- Active Listening
- Microsoft PowerPoint
- Customer relations
- Employee onboarding
Activities
- Notary Public State of Florida - Commission # HH423223
- Experienced genealogist, I work with platforms such as Ancestry to add information from census, birth, and death records of the population centers in this country.
- UCF Alumni Association
Timeline
Human Resources Specialist
The UPS Store 6442
05.2017 - Current
Vacation Advisor
Disney Vacation Club
09.2014 - 04.2016
Operations
Walt Disney World Resort
05.2013 - 09.2015
Wedding Director
Almond Resorts
03.2007 - 11.2011
Associate of Arts - Business Administration And Management
Seminole State College of Florida
Bachelor of Arts - Cultural Anthropology
University of Central Florida
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