Susan Andrews
Pompano Beach,FL
Summary
Accomplished Bartender and with a proven track record at Xanterra Parks & Resorts At Yellowstone, showcasing strong multitasking abilities and an engaging personality. Excelled in customer service, significantly increasing repeat clientele through outstanding service and expertise in liquor, beer, and wine. Demonstrated reliability and a team player attitude, streamlining processes for enhanced productivity. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
33
33
years of professional experience
Work History
Bartender
Xanterra Parks & Resorts At Yellowstone
2023.04 - 2024.08
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Real Estate Inspector
Self Employed
2008.04 - 2023.04
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
- Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
- Managed multiple concurrent projects successfully while adhering strictly to deadlines.
Bartender
Turn 3 Sports Bar
2000.09 - 2008.04
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender
Crown Lounge
1991.09 - 1997.07
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Education
High School Diploma -
Batavia High School
Batavia, IL06.1986
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Engaging personality
Timeline
Bartender
Xanterra Parks & Resorts At Yellowstone
2023.04 - 2024.08
Real Estate Inspector
Self Employed
2008.04 - 2023.04
Bartender
Turn 3 Sports Bar
2000.09 - 2008.04
Bartender
Crown Lounge
1991.09 - 1997.07
High School Diploma -
Batavia High School
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