Susan Banden

Experienced Manager and Leader eager to mature functions and advance key agendas. Offering twenty years of leadership experience. Skilled problem-solver, planner and change-manager. Adept at leading teams, building relationships and driving growth. An encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Skilled in organizing projects, schedules and groups workers.

MS Office, MS Project, MS Visio, JIRA, Oracle BI

Maine Specific: Trakstar, Teams, TAMS, dotStaff, OACS, assyst, Footprints

• Strong commitment to building relationships across the organization through clear and honest communications; scaling from staff, partners, and stakeholders
• Ability to identify, plan, and manage service delivery objectives internal to office and for external partners in large and complex service organizations
• Established trusted and respected relationships with partners and Stakeholders of all levels in the organizations
• Through collaboration, created office budgets and manage operational costs
• Consistent priority on introspective analysis of office processes striving for continuous improvements that benefited internal operations and service delivery to clients
• Broad experience in technology development through past development roles: Analyst, Programmer, Database design and development, Project Manager
• Successful leader as direct resource manager and matrix management of project team resources composed of IT and business
• Clear understanding for importance of data security policies and rules
• Experience working with HR policies
• Excellent analytical and presentation skills; comfortable in public speaking and presentation
• Mentored, managed, and monitored all phase of development lifecycle: Discovery, Design, Development, Testing, Deployment
• Deep understanding that communication and collaboration approach is not a 'one size fits all' - must connect with people on an individual level to achieve positive relationships and partnerships
• Successful resource manager to assess staff skill set and work with them directly on developing stretch goals for the office/team and for themselves personally
• Oversight of several project management efforts, ensuring timely completion of projects within estimated timelines and scope.
• Evaluated office effectiveness using data-driven facts, making adjustments as needed to optimize results
• Engaged team in all office continuous improvement efforts; encouraged leadership, stretch goals, and feedback from staff members

Heather Perreault, DAFS, Finance Deputy Commissioner

heather.perreault@maine.gov; 207 624 7858

Kristi Burns, DOL, Director Policy and Performance

kristi.j.burns@maine.gov; 207 446 2363

Nicole Drisko, DAFS, Sr. Project Manager

nicole.drisko@maine.gov; 207 592 3654