Susan Barb
Santa Ana,CA
Summary
I have over 40 years experience as an information professional and librarian, including public, law and special libraries. I have managerial experience in numerous areas of library work, including technology services, children's services, and virtual reference. Since 2001 I have been working in virtual reference services, providing online, 24 hour a day service to a wide variety of libraries and their patrons across the US and in the UK
Overview
50
50
years of professional experience
Work History
LibAnswers Reference Librarian
Springshare
01.2020 - Current
- Provide reference and research assistance, as well as limited bibliographic instruction for Springshare Libanswers Virtual Cooperative
Alternate Librarian
Orange Public Library
07.2014 - Current
- Provide patron reference assistance and technology assistance as a substitute librarian
LibAnswers Cooperative Manager
Springshare
06.2019 - 12.2019
- Managing 25+ librarians providing online chat reference 24 hours a day via the Springshare LibAnswers cooperative; quality control and data and trend analysis for virtual reference cooperative of public and academic libraries
- Provide reference services to public and academic patrons online
QuestionPoint 24/7 Reference Staff Manager
OCLC
07.2004 - 05.2019
- Managing 20+ librarians providing online chat reference 24 hours a day via the QuestioinPoint Virtual Reference cooperative; quality control and data and trend analysis for virtual reference cooperative of public and academic libraries
- Provide reference services to public and academic patrons online
California Statewide Coordinator
Asknow.org
02.2000 - 06.2006
- Coordinated statewide virtual reference project, including onsite and online training of participating libraries throughout the state
- Developed content for website, wrote grant requests and reports for the state library
Instructor
Infopeople (California)
01.2000 - 01.2004
- Created and implemented targeted instructional seminars for librarians throughout the state; Beginning and Advanced Microsoft Excel for librarians, How to Recruit, Train and Retain Internet Volunteers in the Library; Virtual Reference, Is It For You
Senior Librarian
Orange Public Library
09.1985 - 09.1999
- Head of Children's Services and Technology Librarian
Information Specialist
O'Melveny & Myers LLP
03.1982 - 11.1983
- Research conflicts of interest in all new cases; located and provided files and documents to all attorneys; managed call center for records/archives
Research Associate
National Center for Hyperactive Children
07.1975 - 03.1982
- Assisted psychiatrist in researching treatment for hyperactivity, including literature review, statistical analysis, performing EEG and hand/eye coordination tests pre and post medication for hyperactive subjects
Education
MLS - Information Science
UCLA
01.1981
BA - Psychology
Occidental College
01.1975
High school or equivalent -
Woodside High School
01.1971
Skills
- Virtual Reference
- Writing
- Library Instruction
- Library Science
- Collection Development
- Information Literacy
- Library Management
- Academic Libraries
- Library
- Library Research
Timeline
LibAnswers Reference Librarian
Springshare
01.2020 - Current
LibAnswers Cooperative Manager
Springshare
06.2019 - 12.2019
Alternate Librarian
Orange Public Library
07.2014 - Current
QuestionPoint 24/7 Reference Staff Manager
OCLC
07.2004 - 05.2019
California Statewide Coordinator
Asknow.org
02.2000 - 06.2006
Instructor
Infopeople (California)
01.2000 - 01.2004
Senior Librarian
Orange Public Library
09.1985 - 09.1999
Information Specialist
O'Melveny & Myers LLP
03.1982 - 11.1983
Research Associate
National Center for Hyperactive Children
07.1975 - 03.1982
BA - Psychology
Occidental College
High school or equivalent -
Woodside High School
MLS - Information Science
UCLA
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