Susan Baumgardner
Dearborn,Michigan
Summary
Communications professional with proven track record of driving impactful messaging and brand consistency. Strong ability to collaborate with teams, adapt to changing needs, and deliver results. Skilled in content creation, media relations, and digital communication strategies. Reliable team player with keen sense for strategic communication and audience engagement.
Overview
11
11
years of professional experience
Work History
Events & Communications Coordinator
The Parade Company
01.2022 - 01.2025
- Created a recruitment campaign across email, social media, and signage, generating 3x the spread of information.
- Assisted in the planning and execution of five national events, with attendee numbers exceeding 5,000+ per event.
- Launched a crisis communication plan to identify potential risks, including event disruptions, safety concerns, and threats, allowing for targeted preventative measures.
Recreation Assistant Manager/Digital Marketing
Dearborn Heights Parks & Recreation
01.2014 - 01.2022
- Developed new graphic design, website and newsletters, to build community awareness, growing in participated from 30 to 300 in three months.
- Recruited and screened over 35 qualified employees to hire and supervise as summer staff.
- Prioritized multiple projects of varying deadlines to ensure timely completion of all milestones, resulting in 15% increase in project efficiency.
- Facilitated cross-departmental communication to ensure seamless collaboration, generating employee engagement with a staff of 100.
Reservations & Events Coordinator
The Yellowstone Club (Private Ski Resort)
01.2017 - 01.2019
- Managed reservation arrangements for guests with up to 500 attendees, setting agendas and optimizing plans based on detailed preferences and requirements.
- Coordinated logistics for venues, catering, guides, and transportation, maintaining vendor relationships and ensuring timely service for members and guests.
- Built strong customer relationships through active listening and personalized communication strategies.
Education
Bachelor of Arts - Communication & Business Studies
University of Michigan, Dearborn
Associate of Science - Ski Area Management
Gogebic Community College
Ironwood, MISkills
- Proficient in Social Media Platforms, and Hootsuite Certified
- Expert in Google Drive & Microsoft Programs including Excel, Office, PowerPoint & Publisher
- Experienced in Adobe, DropBox, Chrome, Banner, Purchase Orders and Press Releases
Timeline
Events & Communications Coordinator
The Parade Company
01.2022 - 01.2025
Reservations & Events Coordinator
The Yellowstone Club (Private Ski Resort)
01.2017 - 01.2019
Recreation Assistant Manager/Digital Marketing
Dearborn Heights Parks & Recreation
01.2014 - 01.2022
Bachelor of Arts - Communication & Business Studies
University of Michigan, Dearborn
Associate of Science - Ski Area Management
Gogebic Community College
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