Susan Bayne
Las Vegas,USA
Summary
Job Objective: Dedicated and meticulous medical assistant/care navigator with over 30 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Patient-focused leader equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Broker events with a vast understanding of the local market and navigation strategies.Talented in finding balanced solutions and resolving conflicts.
Overview
10
10
years of professional experience
Work History
Care Experience Navigator
P3 Health Partners
Las Vegas, NV
04.2018 - Current
- Scheduled patient appointments and specific treatments.
- Counseled patients on health maintenance through lifestyle modifications and medications.
- Engaged patients, healthcare providers, employers, and approved parties in determination of functional abilities.
- Maintained professional relationships with healthcare providers.
- Advocated for patient needs to healthcare professionals.
- Identified patient needs and desires and communicated to healthcare professionals.
- Documented all patient information in appropriate systems to guarantee care coordination throughout patient care continuum.
- Contacted patients to provide appointment reminders.
- Detailed health histories for each patient by asking open-ended questions and employing active listening skills.
- Confirmed patients received necessary support services such as medical care, housing and public benefits.
- Communicated with patients and families about treatment plans and at-home care.
- Enhanced patient quality of life, sense of autonomy and self-determination for health care management by delivering educational resources and explaining outreach programs.
- Coordinated appropriate educational material for patients, families and medical staff to accomplish best possible patient care outcomes.
Customer service
Southwest Medical Associates, United Healthcare
02.2014 - 02.2018
- EMR, multi-tasking, professionalism, rooming patients, vital signs, injections, phlebotomy, EKG,spiro, SVN, CLIA waived testing and compliance, restocking and prepping rooms, ordering supplies, assisting and set up of procedures.
Education
Diploma - Medical Assistant
Puget Sound Institutite Of Technology
05.1988
Skills
- Run P3@Home program Manage high and rising risk patient's Reduce high utilization and improve health outcomes
- Promote value based vs volume based managed care
- Close quality gaps through population health education and data mining
- Attend community events and help patient's navigate the complicated healthcare systems
- Documenting and tracking complaints to ensure positive patient and team experience
- Schedule annual wellness exams Recapture HCC's Build RAF scores
- Extensive team building and leadership skills, reliability and critical thinking
Timeline
Care Experience Navigator
P3 Health Partners
04.2018 - Current
Customer service
Southwest Medical Associates, United Healthcare
02.2014 - 02.2018
Diploma - Medical Assistant
Puget Sound Institutite Of Technology
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