Susan Bendistis
Millisboro,DE
Summary
Customer service and office administration professional with extensive experience handling high-volume customer inquiries, payment processing, accounts receivable, accounts payable, and collections. Supports office operations, service coordination, and accurate account records while resolving customer concerns and maintaining strong client relationships.
Overview
25
25
years of professional experience
Work History
Customer Service Specialist
Suburban Propane
Millisboro, DE
03.2019 - Current
- Managed high-volume inbound and outbound calls, emails, and in-person customer requests to ensure timely resolutions.
- Maintain customer account data; process payments; and support accounts receivable, accounts payable, and collections.
- Identified opportunities to introduce customers to additional products, services, and new account options, contributing to increased customer engagement.
- Took fuel orders, scheduled deliveries, and coordinated service, repairs, and equipment installations to enhance customer satisfaction.
Office Manager / Office Administrator
Lawns Unlimited
Lewis, DE
10.2005 - 02.2019
- Coordinated day-to-day office operations, ensuring timely scheduling and confirmation of services with clients.
- Processed accounts receivable, accounts payable, and payroll using QuickBooks.
- Performed follow-up calls to enhance customer satisfaction and build strong client relationships.
- Addressed customer inquiries and concerns accurately and professionally, contributing to positive client experiences.
Receptionist
Star of the Sea Condominium
Rehoboth, DE
05.2001 - 10.2005
- Greeted guests, facilitated smooth registration, reservations, and checkout processes.
- Confirmed reservations and reviewed account details and charges with guests.
- Maintained owner satisfaction by coordinating vendors for timely servicing of condominium units.
- Managed financial transactions for accounts payable and receivable, ensuring accuracy and compliance.
Education
Business Economics
Allenby Campus
South Africa12-1999
High School Diploma -
Brakpan High School
South Africa12-1996
Skills
- Accounts payable & receivable
- Payment processing
- Credit & collections
- Financial software
- Microsoft Office Suite
- Customer service & communication
- Customer engagement
- Conflict resolution
- Multitasking & time management
Timeline
Customer Service Specialist
Suburban Propane
03.2019 - Current
Office Manager / Office Administrator
Lawns Unlimited
10.2005 - 02.2019
Receptionist
Star of the Sea Condominium
05.2001 - 10.2005
Business Economics
Allenby Campus
High School Diploma -
Brakpan High School