Susan Bennett
160 Flint Hill Road Mount Sidney,VA
Summary
Detail-oriented and meticulous Administrative Professional with over 10 years of experience in database management, file coordination, and clerical support. Masterful in benefits administration, program management, and telephone etiquette, showcasing proficiency in organizational adherence. Effective communicator, committed to fostering relationships, and contributing to dynamic and high-performing team environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Benefit Program Specialist II
Frederick County Dept. of Social Services
Winchester, VA
10.2024 - 12.2024
- Caseload management.
- Provided assistance completing paperwork required for application process.
- Interviewing clients for benefit programs at application and renewal.
- Assessed eligibility for benefits programs based on income, resources, and other criteria.
- Accurately processing SNAP, Medicaid, and Redetermination applications.
- Procuring required verifications from clients and conducting system searches per policy.
- Effectively working in multiple programs simultaneously to determine eligibility for SNAP and Medicaid benefits.
- Maintaining up-to-date, accurate case narratives, and uploading all required verifications to electronic files.
- Identified potential fraud cases involving misuse of benefits programs funds.
- Implemented changes resulting from legislative updates affecting the implementation of specific benefit programs.
Benefit Program Specialist II
Shenandoah Valley Social Services
Verona, VA
02.2013 - 10.2024
- Delivered administrative, clerical, and reception support as Office Assistant. Promoted to BPS in 2014.
- Caseload management.
- Provided assistance in completing the paperwork required for the application process.
- Interviewing clients for benefit programs at application and renewal.
- Assessed eligibility for benefits programs based on income, resources, and other criteria.
- Accurately processing SNAP, Medicaid, and Redetermination applications.
- Procuring required verifications from clients, and conducting system searches per policy.
- Effectively working in multiple systems simultaneously to determine eligibility for SNAP and Medicaid benefits.
- Maintaining an up-to-date case narrative, uploading all required verifications to the electronic file.
- Identified potential fraud cases involving misuse of benefits programs funds.
- Implemented changes resulting from legislative updates affecting the implementation of specific benefit programs.
Education
High School Diploma -
Wilson Memorial High School
Fishersville, VaSkills
- Customer service
- Telephone Etiquette
- Caseload management
- Benefit eligibility assessment
- Application processing
- Client interviewing
- Interpersonal communication
- Time management
- Attention to detail
- Policy interpretation
- Benefits administration expertise
- Research and evaluation
- Proficient in Microsoft
- Verbal and written communication
- Relationship building
- Documentation and reporting
- Microsoft Excel proficiency
- Problem-solving aptitude
- Critical thinking
- Conflict management
- Active listening
- Effective communication
- Empathy and patience
- Multitasking and organization
Accomplishments
- Recognized for excellent customer service by receiving multiple Employee of the Month & Rose Awards based on client/co-worker feedback, upholding service standards, and exceeding customer expectations.
Certification
- Class D Virginia Driver's License, no tickets.
Additional Information
- Additional experience - Previous licensed Realtor, Banking/Teller experience, Shipping office experience.
- Dedicated, conscientious, enjoy working with the public and providing the best customer service possible.
References
References available upon request.
Timeline
Benefit Program Specialist II
Frederick County Dept. of Social Services
10.2024 - 12.2024
Benefit Program Specialist II
Shenandoah Valley Social Services
02.2013 - 10.2024
- Class D Virginia Driver's License, no tickets.
High School Diploma -
Wilson Memorial High School
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