Wanda Harris
Summary
Dedicated and professional Specialist with extensive expertise and a results-oriented approach. Proven track record of effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes. Ready to make a valuable contribution to any team or organization.
Overview
11
11
years of professional experience
Work History
Medicaid Eligibility Specialist
Mecklenburg County Dept of Social Services
10.2022 - Current
- Maintaining extensive knowledge of the Medicaid program.
- Assisting walk-in contacts, interviewing clients, gathering information, and inputting data into the appropriate system.
- Verifying client's information to determine program eligibility.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
Dupixent - Benefits Verification Specialist
Lash Group AmerisourceBergen
04.2020 - 10.2022
- Document and initiate prior authorization process and appeal claims, reporting any reimbursement trends or delays to management
- Supported the continuous improvement of internal processes by providing feedback on existing systems and suggesting viable solutions for optimization.
- Facilitated training for processes and procedures for verifications.
GlaxoSmithKline - Patient Access Representative
Lash Group AmerisourceBergen
08.2019 - 04.2020
- Processing application to determine eligibility for PAP (Patient Assistance Programs) in addition to performing data entry and maintaining confidential system files (per HIPAA guidelines) and databases on clients, providers, and program services
- Document and initiate prior authorization process and appeal claims, reporting any reimbursement trends or delays to management
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Reading Resource Instructor
Charlotte-Mecklenburg Schools
01.2017 - 06.2019
- Clearly conveyed information to individuals or groups in a manner that engaged and helped them understand and retain the information provided.
- Provided daily support to12 teachers and 39 students (some with special needs) in addition to conducting assessments to monitor developmental progression.
- Filed and safeguarded student records, informational and other confidential documents, and records, in accordance with Mecklenburg County School policies.
- Established positive relationships with parents, guardians, an d classroom teachers through regular communication about student progress and ways to support learning at home.
- Developed personalized learning plans to address individual student needs, resulting in increased reading proficiency..
Fraud Team Lead
BB&T (Call Center)
02.2015 - 01.2017
- Monitored spending patterns and fraud on credit cards and managing risks to reduce losses for clients and the organization
- Utilized excellent verbal skills, communicating effectively in writing as appropriate for the needs of the client to assist with fraud education and protection.
- Streamlined fraud detection processes, leading to faster resolution of cases.
- Proactively identified potential risks through ongoing monitoring of transactions and account activity patterns.
Sales Specialist
BB&T (Call Center)
02.2014 - 02.2015
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Selected by management to train and coach/develop talent for new-hires (classes of10-15) during their incubation period.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Demonstrated strong listening, written and verbal communication skills required for this position to assist with the financial needs of the customer
Education
MA - Human Resource Management
Keller Graduate School of Business
Charlotte, NC10-2022
Skills
- Advanced communication
- Analytical thinking
- Presentation skills
- Research skills
- Expert problem solving
- Documentation management
- Customer relations
Additional Training
Windows NT, MS Office, Desktop Publishing, Workforce Diversity Training Certification, Cross-Cultural Training Certification, Diversity and Multicultural Workplace Training, Facilitator/Trainer Workshop
Timeline
Medicaid Eligibility Specialist
Mecklenburg County Dept of Social Services
10.2022 - Current
Dupixent - Benefits Verification Specialist
Lash Group AmerisourceBergen
04.2020 - 10.2022
GlaxoSmithKline - Patient Access Representative
Lash Group AmerisourceBergen
08.2019 - 04.2020
Reading Resource Instructor
Charlotte-Mecklenburg Schools
01.2017 - 06.2019
Fraud Team Lead
BB&T (Call Center)
02.2015 - 01.2017
Sales Specialist
BB&T (Call Center)
02.2014 - 02.2015
MA - Human Resource Management
Keller Graduate School of Business
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