Susan Bissell
Danielson
Summary
Detail-oriented professional with expertise in customer service and multitasking. Recognized for maintaining a professional atmosphere and ensuring compliance with health and safety standards while optimizing operational workflows.
Overview
7
7
years of professional experience
Work History
Kitchen Staff Member
Whitsons Culinary Group
Dayville
08.2025 - Current
- Prepared food items following safety and hygiene standards.
- Maintained cleanliness of workstations and dining areas to ensure safe dining environment.
- Cleaned and sanitized work surfaces, equipment, utensils, and dishes to uphold hygiene standards.
- Sanitized frequently to ensure compliance with health code standards.
- Followed health and safety guidelines for food preparation and service.
Receptionist
Westview Care Center
Dayville
07.2025 - Current
- Greeted visitors and directed them to appropriate staff, enhancing guest experience and service flow.
- Answered multi-line phone system, efficiently managing incoming inquiries and ensuring timely responses.
- Maintained organized reception area to ensure a welcoming environment for guests.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained organized and clean reception area, contributing to a welcoming and professional atmosphere.
Area Supervisor
Ocean State Job Lot
Brooklyn
10.2020 - 10.2024
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Cultivated positive working environment, boosting staff morale and collaboration.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Conducted department walkthroughs to identify and address issues with cleanliness, stock levels, and merchandising.
- Maintained accurate inventory records to ensure optimal stock levels and minimize discrepancies.
- Supervised daily operations across multiple store locations.
- Ensured compliance with safety and quality standards.
- Managed scheduling to optimize workforce efficiency.
- Resolved customer inquiries and concerns effectively and promptly.
- Coordinated inventory transfers with related departments by scheduling materials to be moved to and from the warehouse.
- Built strong relationships with customers, increasing satisfaction and loyalty.
- Utilized technology and software to enhance efficiency, accuracy, and customer experience.
- Delegated work to staff, setting priorities and goals.
- Ensured accurate cash handling by counting and balancing registers daily.
- Researched out-of-stock items to find additional inventory in other store locations.
Shift Leader
Walgreens
Dayville
01.2019 - 10.2020
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Delegated tasks to employees and monitored completion to ensure operational efficiency.
- Managed inventory by tracking stock levels, ordering supplies, and ensuring product quality met standards.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Utilized POS systems efficiently for order processing and inventory management.
Education
High School Diploma -
Windham High School
Willimantic, CT06.1993
Skills
- Order accuracy
- Workstation organization
- Customer service
- Multi-line phone handling
- Effective communication
- Scheduling efficiency
- Problem solving
- Conflict resolution
- Punctual and reliable
- Dedicated work ethic
Timeline
Kitchen Staff Member
Whitsons Culinary Group
08.2025 - Current
Receptionist
Westview Care Center
07.2025 - Current
Area Supervisor
Ocean State Job Lot
10.2020 - 10.2024
Shift Leader
Walgreens
01.2019 - 10.2020
High School Diploma -
Windham High School