Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susan Bock

Fort Wayne,IN

Summary

Dynamic healthcare professional with extensive experience in managing patient care teams and optimizing clinical workflows. Proven track record of enhancing patient outcomes through the development of effective care plans and fostering collaboration among multidisciplinary teams. Recognized for adaptability and a results-oriented approach, leveraging strong communication and problem-solving skills to navigate complex challenges in fast-paced environments. Committed to delivering high-quality care while continuously seeking opportunities for improvement and innovation in healthcare delivery.

Overview

42
42
years of professional experience
1
1
Certification

Work History

Patient Care Manager

Heartland Hospice
03.2025 - Current
  • Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
  • Collaborated with physicians and other healthcare professionals to develop comprehensive treatment plans for patients.
  • Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
  • Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
  • Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
  • Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.

Nurse Manager

St. Jude Children’s Research Hospital
06.2019 - Current
  • Responsible for daily operations for an 18-bed unit
  • Manage 80+ staff members
  • Budget responsibilities: monthly review, capital requests, variance reporting
  • Significant reduction in CLABSI 50% per 1000 device days
  • Facilitate Unit Based Council and Healthy Work Environment Committee
  • Decreased bullying behaviors in ICU
  • Turnover rate decreased
  • Nurse Manager ICU June 2019-March 2022
  • Nurse Manager Bone Marrow Transplant August 2020-present

Nurse Manager

Children’s Hospital of Georgia
11.2016 - 05.2019
  • Responsible for daily operations of a 52-bed medical/surgical unit
  • Manage 80 staff members in various job codes
  • Interview and hire new staff
  • Evaluate and mentor direct reports
  • Manage daily staffing
  • Financial accountability to meet operational budget and organizational goals
  • Decreased bullying behaviors
  • Improved Patient Satisfaction scores from 3% to 54%

Lead Care Coordinator

Children’s Hospital of Georgia
02.2016 - 11.2016
  • Manage throughput in the Children’s Hospital
  • 15-25 patient case load
  • Utilization Reviews
  • Discharge planning
  • Interviewing new staff
  • Onboard new staff
  • Manage Care Facilitation staff in the Children’s Hospital
  • Developed Care Coordinator Role in the Children’s Hospital
  • Combined Utilization Review and Discharge planning roles

Nurse Manager

Riley Hospital for Children
05.2013 - 02.2016
  • Manage 24 bed unit with 3 services: Hospitalist, GI, and ID
  • Manage 50+ staff: RN, PCA, US, and EVS
  • Meet financial goals for unit and institution
  • LEAN experience
  • LEAN implementation on unit and system level
  • Sustained CHG bath compliance >95% after implementation
  • Improved unit morale
  • Increased retention

Clinical Nurse Manager

Loving Care Agency
05.2012 - 05.2013
  • Integral part of opening new branch office
  • Open new cases
  • Grew business through marketing
  • Managed case load of 20-25 children
  • Monthly home visits to each child
  • Interview and hire staff
  • Orient new staff
  • Supervise staff in the field
  • Coordination of care for each child
  • In-service staff
  • Assist with scheduling nursing staff

Pediatric Care Coordinator

Penn State Hershey Children’s Hospital
11.2004 - 04.2012
  • Advocate for the health care needs of children
  • Developed role to meet needs of patients and families
  • Manage the flow of patients on a 41-bed acute care unit
  • Incorporated Patient and Family Centered Care concepts in daily practice
  • Rounded with the physician’s and coordinated patient care to ensure the delivery of timely, efficient care
  • Prepare children and their families for discharge
  • Arrange home care services
  • Built relationships with referrals to improve services and accountability
  • Networked with community agencies to provide quality service to patients and families
  • Obtain insurance authorizations
  • Pre-authorize medications and services for patients

Staff Nurse – Pediatric Stem Cell Clinic

Penn State Hershey Children’s Hospital
02.2004 - 11.2004
  • Assessment and care of children pre and post stem cell transport

Staff Nurse - PACU

Penn State Hershey Medical Center
06.2002 - 02.2004
  • Assessment and care of children and adults in pre and post operative setting

Case Manager

University Pediatric Associates
06.1998 - 06.2002
  • Manage practice for one pediatrician
  • Assess well and acutely ill children
  • Phone triage

Triage Nurse

Children’s Careline
06.1995 - 06.1998
  • Triage acute and chronically ill children
  • Charge responsibilities
  • Orientation of new staff

Field Nurse

Comfort Care of Holy Spirit
01.1994 - 06.1995
  • Assessment and care of adults and children in their home
  • Cardio-pulmonary assessment
  • Wound care
  • Education

Staff Nurse

Memorial Eye Institute
07.1992 - 01.1994
  • Pre and post op care of children and adults

Supervisor

Comfort Care of Holy Spirit
03.1991 - 07.1992
  • Scheduling home health aides and patient flow
  • In home supervisory visits
  • Evaluation of staff performance
  • Written reports to comply with state regulations

Administrator

Pediatric Home Care
11.1989 - 03.1991
  • Open new branch of company
  • Daily operations for a DME company
  • Hiring new staff
  • Staff evaluations
  • Marketing to facilities in the service area

Field Nurse

Comfort Care of Holy Spirit
03.1989 - 11.1989
  • Assessment and care of adults and children in their home
  • Cardio-pulmonary assessment
  • Wound care
  • Education

Staff Nurse - PICU

Hershey Medical Center
05.1987 - 03.1989
  • Assessment and care of critically ill children
  • Accompany critically ill children in transit to facility
  • Charge nurse responsibilities
  • Orient inexperienced staff

Staff Nurse - PICU

Children’s Hospital of Philadelphia
06.1986 - 05.1987
  • Assessment and care of critically ill children
  • Care of children with cardiac defects
  • Charge nurse responsibilities

Staff Nurse

Hermann Hospital
05.1984 - 06.1986
  • Head and Spinal Cord Unit
  • PICU
  • Assessment and care of trauma patients
  • Charge nurse responsibilities

Staff Nurse

Havre De Grace Memorial Hospital
02.1984 - 05.1984
  • Charge Nurse
  • Oversight for 14-bed pediatric unit
  • Admit, assess, and provide care to pediatric patients

Education

BSN -

Indiana Wesleyan University
Marion, IN
12.1983

MSN - undefined

Western Governors University
Salt Lake City, UT
02.2018

Skills

  • Developed quality measures to improve patient outcomes
  • Enhance efficiency to decrease patient length of stay
  • Implement Lean strategies to minimize waste in healthcare
  • Improving care quality standards
  • Foster collaborative relationships with health care providers
  • Improve patient experience with team collaboration
  • Innovative thinker with retention focus
  • Coaching for emerging leaders
  • Proficient in educating families and staff
  • Strong organizational abilities
  • Strong verbal and written communication

Certification

  • Licensed Nurse IN
  • NE-BC May 2019 - present

Timeline

Patient Care Manager

Heartland Hospice
03.2025 - Current

Nurse Manager

St. Jude Children’s Research Hospital
06.2019 - Current

Nurse Manager

Children’s Hospital of Georgia
11.2016 - 05.2019

Lead Care Coordinator

Children’s Hospital of Georgia
02.2016 - 11.2016

Nurse Manager

Riley Hospital for Children
05.2013 - 02.2016

Clinical Nurse Manager

Loving Care Agency
05.2012 - 05.2013

Pediatric Care Coordinator

Penn State Hershey Children’s Hospital
11.2004 - 04.2012

Staff Nurse – Pediatric Stem Cell Clinic

Penn State Hershey Children’s Hospital
02.2004 - 11.2004

Staff Nurse - PACU

Penn State Hershey Medical Center
06.2002 - 02.2004

Case Manager

University Pediatric Associates
06.1998 - 06.2002

Triage Nurse

Children’s Careline
06.1995 - 06.1998

Field Nurse

Comfort Care of Holy Spirit
01.1994 - 06.1995

Staff Nurse

Memorial Eye Institute
07.1992 - 01.1994

Supervisor

Comfort Care of Holy Spirit
03.1991 - 07.1992

Administrator

Pediatric Home Care
11.1989 - 03.1991

Field Nurse

Comfort Care of Holy Spirit
03.1989 - 11.1989

Staff Nurse - PICU

Hershey Medical Center
05.1987 - 03.1989

Staff Nurse - PICU

Children’s Hospital of Philadelphia
06.1986 - 05.1987

Staff Nurse

Hermann Hospital
05.1984 - 06.1986

Staff Nurse

Havre De Grace Memorial Hospital
02.1984 - 05.1984

MSN - undefined

Western Governors University

BSN -

Indiana Wesleyan University

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