SUSAN BORCK

I provided ABA therapy for children whom have been diagnosed to be on the spectrum by:

• Participated in professional development opportunities to stay current on best practices in behavior intervention methodologies.
• Planned daily activities to keep students engaged and on track with learning goals.
• Maintained records of ongoing programs and documentation of updates.
• Established rapport with each student, building trust and fostering a safe environment conducive to learning and growth.

• Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace
• Delivered exceptional customer service to bolster strong relationships and build positive experiences
• Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere
• Scrubbed toilets, sinks and all restroom areas
• Kept entryways, common areas and public spaces presentable and clean.

• Modeled socially acceptable behavior, leveraging knowledge of behavior modification and positive reinforcement
• Supported development of sensory- and perceptual-motor skills, language, cognition and memory
• Collaborated with testing specialists and social workers regarding IEP development and modification
• Communicated learning objectives and class expectations to provide clear academic paths
• Documented, researched and resolved customer service issues
• Identified issues and solutions to eliminate backlog and maximize workflows
• Approached and solved problems with initiative and sound judgment.

• Managed customer calls efficiently in fast-paced call center environment
• Collaborated across departments to resolve customer-related issues
• Processed customer exchanges, refunds and bill adjustments to correct product or service problems
• Enhanced customer satisfaction with fast, knowledgeable service
• Handled customer inquiries, payments and service requests
• Collaborated with colleagues and co-workers to deliver quality customer experience
• Documented, researched and resolved customer service issues.

• Offered unassuming and caring companionship to patients and family members during difficult periods
• Delivered live entertainment to hospice patients for general wellbeing
• Enhanced patient physical recovery with emotional and social support
• Assisted hospice staff with managing administrative needs and telephone calls
• Answered questions from loved ones and facilitated connections with staff members to handle medical requests
• Promoted hospice at community outreach events and helped with fundraising campaigns
• Set up hospice spaces for special events with decorations and refreshments.