Susan Brazel

• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
• Organized and coordinated conferences and monthly meetings.
• Facilitated training and onboarding for incoming office staff.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
• Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
• Used advanced software to prepare documents, reports, and presentations.
• Processed travel expenses and reimbursements for executive team.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.

• Increased loan production by successfully managing a team of mortgage professionals and streamlining the application process.
• Developed strong relationships with clients and realtors to generate new business opportunities.
• Mentored junior mortgage bankers, enhancing their knowledge of industry practices and improving team productivity.
• Managed pipeline efficiently to meet strict deadlines for loan applications, underwriting, and funding.
• Conducted comprehensive financial analysis on applicants, ensuring accurate assessment of creditworthiness for loans.
• Maintained compliance with federal regulations and company policies throughout all stages of the mortgage process.
• Negotiated favorable terms for clients during the closing process, securing competitive interest rates and fees.
• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.

• Co-created website.
• Co-created company logo, stationery and postcards.
• Created LLC.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Through my marketing efforts the company gained over 30K followers on social media.
• Managed entire website.
• Attended yearly markets to see upcoming trends and meet new vendors.
• Created bi-weekly newsletters.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Managed day-to-day business operations.

Top Producer

Achieved highest closing percentage

Highest call to close ratio

• Increased loan approval rates by carefully evaluating applicant creditworthiness and financial stability.
• Maintained strong relationships with borrowers, fostering trust and increasing referral business.
• Spearheaded training initiatives, equipping new team members with the knowledge to excel in their roles.
• Resolved complex loan issues by conducting thorough research and collaborating with internal teams.
• Managed a pipeline of mortgage applications, prioritizing tasks based on urgency and importance.
• Provided exceptional customer service throughout the entire loan process, addressing inquiries promptly and professionally.

Top Producer

Achieved highest closing percentage

Highest call to close ratio

• Increased loan approval rates by carefully evaluating applicant creditworthiness and financial stability.
• Maintained strong relationships with borrowers, fostering trust and increasing referral business.
• Spearheaded training initiatives, equipping new team members with the knowledge to excel in their roles.
• Resolved complex loan issues by conducting thorough research and collaborating with internal teams.
• Managed a pipeline of mortgage applications, prioritizing tasks based on urgency and importance.
• Provided exceptional customer service throughout the entire loan process, addressing inquiries promptly and professionally.