Susan Brooks
Cedar Rapids,IA
Overview
8
8
years of professional experience
Work History
Program Director
Four Oaks
Cedar Rapids, IA
09.2016 - Current
- Lead a team of 22 professionals that consist of Social Workers, Registered Nurse, and Family Peer Supports across 4 different sights.
- Provide supervision and support to 3 Program Coordinators at 3 different sights.
- Provide trauma informed supervision and progressive discipline.
- Developed knowledge to Human Resource policies as it pertains to job postings, applicants, hiring, and onboarding schedules.
- Conducted needs assessments and developed program objectives and goals.
- Create a program budget for every fiscal year.
- Created and implemented new policies and procedures for the program in response to changes to the State Plan Amendment (SPA).
- Assisted in the development of 193 new IHH standards of practice to target internal gaps in workflow resulting in achievement in the annual Managed Care Organization (MCO) chart review.
- Managed budgeting processes, including creating forecasts, tracking expenses and setting targets of program enrollment.
- Developed strategic plans to ensure successful program operations.
- Organized and facilitated team meetings, team training, and events.
- Created and train on new workflows in response to the frequent changes from the state in working with Medicaid recipients.
- Develop and enrich relationships with community partners to provide services and respond to the needs of children, families, and adults in our communities.
- Provided leadership in developing innovative approaches to meet program goals.
- Reviewed existing programs and identified areas of improvement or expansion.
- Collect and analyze data to ensure integrity in practice and fidelity of billing and the IHH model, as it pertains to federal and state Medicaid regulations.
- Support an inclusive team cultural that ensures that staff are lifted up, held accountable with kindness, that the importance of self care and work/life balance is recognized, and vicarious trauma is identified and resources provided.
Education
Bachelor of Science - Parks, Recreation, And Leisure Studies
University of Iowa
Iowa City, IA05-1995
Timeline
Program Director
Four Oaks
09.2016 - Current
Bachelor of Science - Parks, Recreation, And Leisure Studies
University of Iowa
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