Susan Brooks
St. Petersburg,Florida
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Regulatory Specialist I
Agency for Health Care Administration, AHCA
Clearwater, FL
11.2020 - 02.2025
- Provided administrative support to the office manager, including scheduling healthcare facility complaints
- Maintained a database of regulatory information related to nursing homes, hospitals and assisted living facilities
- Managed incoming calls efficiently and directed them to the appropriate personnel
Patient Communications Representative
CONIFER HEALTH SOLUTIONS
St. Petersburg, FL
09.2012 - 01.2020
- Managed diverse patient inquiries, complaints, and requests, prioritizing quick resolution to enhance satisfaction.
- Surpassed monthly call targets while maintaining high customer service satisfaction levels.
- Delivered friendly, efficient service to an average of 50 patients daily, ensuring positive patient experiences.
Manager
DHVA Ventures
St. Petersburg
01.2003 - 06.2012
- Managed day-to-day operations, streamlining opening and closing duties, employee scheduling, cash handling, and payroll processing.
- Oversaw daily bar operations, enhancing service quality and customer satisfaction.
- Maintained optimal inventory levels for popular beverages and supplies.
- Monitored compliance with health and safety regulations within the bar environment.
Education
Bachelor - Psychology
University of South Florida
Tampa, FL01-1997
Skills
- Customer relationship management
- Effective communication
- Attention to detail
- Problem solving
Timeline
Regulatory Specialist I
Agency for Health Care Administration, AHCA
11.2020 - 02.2025
Patient Communications Representative
CONIFER HEALTH SOLUTIONS
09.2012 - 01.2020
Manager
DHVA Ventures
01.2003 - 06.2012
Bachelor - Psychology
University of South Florida