Susan Brotz
Olathe,KS
Summary
Professional in client success management, prepared to drive impactful results. Skilled in customer relationship management, strategic planning, and team leadership. Focused on fostering collaboration and adapting to evolving needs. Reliable, results-driven, and adept at aligning client objectives with business goals.
Overview
27
27
years of professional experience
Work History
Director of Client Success and Business Development
Lumen Touch
10.2017 - Current
- Developed and maintained strong relationships with key stakeholders, including superintendents, board members, and end-users
- Managed a portfolio of high-value enterprise users, ensuring their ongoing success and satisfaction
- Collaborated cross-functionally with sales, product development, and support teams to address customer needs
- Provided proactive guidance to customers on best practices for using company products to achieve district goals
- Conducted regular reviews with clients to assess performance metrics and present optimization recommendations
- Successfully renewed contracts with 112% of assigned customers by demonstrating ongoing value and ROI
Regional Sales Manager
Allied Business Solutions
05.2016 - 10.2017
- Presented telecom spend audit offerings and closed sales opportunities with a high closing ratio
- Designed and delivered a strong cold calling presentation pitch to attract CFO attention
- Worked closely with existing clients to establish a solid reference base
- Developed and implemented strategic sales plans to penetrate new markets, resulting in a 15% increase in market share
- Analyzed market trends and competitor activities to identify business growth opportunities
- Coordinated cross-functional teams to ensure seamless project execution
- Represented the company at industry conferences and networking events to generate new business leads
Director of Business Development/Director of Operations and Recruiting
Ambient Core Services
04.2012 - 05.2016
- Created new business relationships with corporate clients identified as target accounts
- Developed strategies for new and existing clients to address needs and exceed objectives
- Led client and candidate recruitment efforts with a tenacious approach
- Recognized for exceptional team leadership and driving cultural change
- Created new revenue plans and streams for business growth
Project Manager
P/Strada, LLC
07.2008 - 04.2012
- Designed and executed strategic marketing campaigns to drive revenue growth and secure long-term contracts
- Led negotiations with decision makers and developed compelling proposals
- Directed strategic planning for the company's largest local contract in excess of $34M while maintaining fiscal targets
- Captured State of Missouri and State of Nebraska DAQ/BER testing contracts with 27 direct reports
- Developed sales and marketing campaigns supporting established contracts, resulting in 11% revenue growth in existing accounts
- Qualified government RFP stipulations and prepared responses to secure contracts
Director of Distribution Sales
Vertical Corporation
06.2001 - 07.2008
- Created and implemented sales plans for major key accounts
- Developed business plans and sales forecasts as part of the management team
- Supervised complete sales cycle from prospecting to securing targeted contracts, resulting in 17% revenue growth in consecutive years
- Directed tradeshows to recruit new dealer brokers and provided product training and updates
- Created channel marketing campaigns to position telecom products as market leaders
Director of Channel Development
Vodavi Communications Systems, Inc
06.1999 - 06.2001
- Forged strong customer allegiances with clients and channel partners to increase revenue
- Revised sales tools and product campaigns to drive sales and increase product awareness
- Served as corporate liaison and strategic planner, negotiating contract provisions with C-level decision makers
Education
MBA - Business Administration
Bachelor of Science - Science
Skills
- Customer satisfaction
- Relationship management
- Upselling strategies
- CRM software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Client Success and Business Development - Lumen Touch
10.2017 - Current
Regional Sales Manager - Allied Business Solutions
05.2016 - 10.2017
Director of Business Development/Director of Operations and Recruiting - Ambient Core Services
04.2012 - 05.2016
Project Manager - P/Strada, LLC
07.2008 - 04.2012
Director of Distribution Sales - Vertical Corporation
06.2001 - 07.2008
Director of Channel Development - Vodavi Communications Systems, Inc
06.1999 - 06.2001
Kansas State University - Bachelor of Science, Science
Mid America Nazarene University - MBA, Business Administration