Susan Busch
Forney,TX
Summary
Customer service professional with strong time management and multitasking skills in fast-paced environments. Delivers consistently positive customer interactions while maintaining quality and speed under pressure.
Overview
14
14
years of professional experience
Work History
District Manager
Taylor Quik Market
Blair, Nebraska
04.2024 - 05.2026
- Streamlined daily operations across multiple store locations to maximize efficiency.
- Trained and developed store managers on best practices, enhancing overall performance.
- Oversaw inventory management and stock replenishment, maintaining optimal levels.
- Implemented company policies consistently across all stores to ensure compliance.
- Conducted regular staff evaluations and performance reviews to assess development needs.
- Ensured adherence to health and safety regulations within all store locations.
- Collaborated with direct reports to create action plans that improved operating results.
- Resolved customer complaints swiftly, ensuring high satisfaction levels.
General Manager
Kum & Go L.C
Neola, IA
10.2021 - Current
- Directed daily operations of store, fostering development of associates to achieve sales targets.
- Conducted employee evaluations with constructive feedback, enhancing overall performance levels.
- Created schedules and monitored payroll expenses to adhere to budget constraints.
- Administered employee discipline through verbal and written warnings to uphold standards.
- Recruited, interviewed, and hired qualified staff for open positions to strengthen team capabilities.
- Trained employees on duties, policies, and procedures to ensure compliance and efficiency.
- Delegated assignments based on team strengths to optimize floor coverage and service quality.
- Managed maintenance, inventory, and daily activities to ensure a well-organized retail environment.
Assistant Store Manager
Kum & Go
Neola, IA
12.2019 - 10.2021
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Compliance Coordinator
Ameristar Casino
Black Hawk, CO
10.2015 - 06.2016
- Conducted compliance training programs and issued regular memos detailing compliant work practices to promote employee awareness of company policies.
- Closely monitored infraction tracking system for accuracy and effectiveness.
- Tracked both internal and external data export while monitoring for security risks.
- Planned and executed compliance audits to check company policies, procedures and controls.
- Provided compliance risk control consultation to committees and leadership.
- Enforced regulations by reviewing federal and state laws to confirm compliance.
Casino Cashier Supervisor
Ameristar Casino
Black Hawk, CO
05.2014 - 10.2015
- Called for back up cashiers during peak times to minimize wait time for customers.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Greeted customers and responded to requests for information.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Built and maintained effective working relationships with peers and upper management.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Security Supervisor
Ameristar Casino
Black Hawk, CO
02.2013 - 05.2014
- Assessed company security risks and developed actionable solutions to be presented to management.
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
- Demonstrated ability to think fast and remain calm under pressure.
- Recorded required data for incident reports and files quickly and accurately.
- Supervised property entrances and exits and monitored employee safety.
- Demonstrated public safety dedication by thorough patrolling of community events.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Trained new security officers on safety protocols and company standards.
- Led security team and contributed to on-call shifts.
- Hired, trained and managed staff of 10 associates.
- Provided security team leadership and contributed to on-call duties.
Education
Associate of Science - Criminal Justice
Red Rocks Community College
Denver, COSkills
- Stock management and POS operations
- Workforce management
- Customer service and relations
- Attention to detail
- Adaptability and flexibility
Accomplishments
- Promoted from Sales Associate to Assistant Store Manager, in less than 12-months
- Nominated and Won Team Member of the Year for the entire Property
- Was Promoted multiple times within one company
Timeline
District Manager
Taylor Quik Market
04.2024 - 05.2026
General Manager
Kum & Go L.C
10.2021 - Current
Assistant Store Manager
Kum & Go
12.2019 - 10.2021
Compliance Coordinator
Ameristar Casino
10.2015 - 06.2016
Casino Cashier Supervisor
Ameristar Casino
05.2014 - 10.2015
Security Supervisor
Ameristar Casino
02.2013 - 05.2014
Associate of Science - Criminal Justice
Red Rocks Community College