Susan Candon
Wakefield,RI
Summary
Skilled professional customer service /Inside sales specialist/ Librarian experienced in making continuous improvements within daily operations by adding efficiency and value through effective communication, organization and overall customer service.
Overview
32
32
years of professional experience
Work History
Internship / Professional Field Experience
South County History Center
01.2008
- Reorganized in-house library
- Collection Development- Shelving, weeding, book title recommendations and requests, historical maps, personal journals, images and newspapers
- Confirmed bibliographic information of new and existing historical titles through the use of OCLC, copy cataloging
- Re-cataloging subject titles accordingly
- Assist in reference research in research environment via historical databases and print material such as book titles, personal journals, newspapers, letters and images
- Search bibliographic local history databases and print material.
Senior Library Specialist/Interlibrary Loan
Brown University
01.2020 - Current
- Processes Interlibrary Loan requests for borrowing and lending
- Receives and logs materials borrowed from domestic and international libraries
- Prepares materials to be sent back to libraries from which they have been borrowed
- Proficient in ILLIAD software and ALMA catalog.
Circulation / Reference Clerk
Narragansett Public Library
09.2014 - 01.2016
- Customer Service
- Check materials in and out
- Process overdue materials and fees
- Assist in reference functions, locate and retrieve catalog records
- Process and update library card accounts
- Research OCLC and CLAN public library system for the purpose of processing and providing interlibrary loans
- Serials Management
- Assist in organizing and promoting bi-annual book sales
- Assist in coordinating and promoting weekly movie night
- Refreshments included
Circulation / Reference Clerk
Providence Athenaeum
01.2013 - 09.2014
- Customer Service
- Check library materials in and out utilizing Millennium/Sierra software
- Prepare serials and monographs for binding, labeling, identify missing issues
- Search historical bibliographic databases in a research environment
- Assist in reference functions, locate and retrieve catalog records
- Assist in processing library card accounts for students, faculty and library members
- Assist in Interlibrary loan procedures in conjunction with local universities Brown University and the RI School of Design
- Collection Management, integrate and weed out Serials and Book collections
- Classify and index materials
- Utilize automated computer systems and programs OCLC, MARC, Integrated Library systems such as Millennium and Sierra software.
Circulation / Reference Clerk/Children’s room Volunteer
Narragansett Public Library
01.2010 - 01.2013
- Customer service
- Check materials in and out
- General reference assistance to library patrons
- Monitor materials for damage and routing them to the appropriate staff for repair or replacement
- Troubleshooting circulation technology, i.e
- Library circulation software, scanners, printers
- Collect statistics on library use, i.e
- Patron transactions, i.e
- Library card accounts, charge and receipt overdue fines
- Assist in coordinating and promoting weekly movie night, refreshments included
Customer Service/Inside Sales Adveretising Representative
Providence Journal
01.1992 - 01.2012
- Customer Service and Inside Sales experience - 20 years
- Strong communication skills
- Efficient multi-tasker
- Seasoned problem solving skills
- Proof reading
- Serviced 40-50 monthly contract and daily advertisers via phone, email and in-person
- Maintained professional relationships with in-house departments, current and prospective clients
- Point of Sale software
- Facilitated service logistics in a timely and professional manner
- Upheld advertising policies
- Provided client with a thorough knowledge of all products and services
- Order fulfillment processing, payment processing, order tracking and maintenance
- Facilitated collection on bad debt accounts
- Met daily deadlines while working within a collaborative, fast paced, team environment.
Internship / Professional Field Experience
Redwood Library & Athenaeum
01.2006 - 01.2007
- Customer service
- Circulation aide: check materials in and out, process library card accounts
- Collection Management: Shelving, integrate and weed out collection materials
- Monitor materials for damage and route them to the appropriate staff for repair or replacement
- Reference & Research: Search historical bibliographic databases and print material in a research environment.
Education
Master of Library and Information Science -
University of Rhode Island
05.2008
Bachelor Fine Arts -
University of Rhode Island
05.1989
Skills
- Customer Service
- Multi Task
- Point of Sale Software
- General Office Practices
- Interlibrary Loan Practices
- Research
- Service Logistics
- Good Communication
- Order Fulfillment
- Collections Management
- Data processing
- Serials Management
- Computer Literate
- Vendor Relations
- Detail Oriented
- Inventory
- Proof Reading
- Catalog Management
References Available
True
Special Awards Certificates Community Service
- Microsoft Office
- Point of Sale Software
- Millennium and Sierra Library Software
- ILLIAD, ALMA, OCLC
- South County Museum Fundraising
- Town of Narragansett Towers Attendant
- South County Courthouse Summer Theatre Center For Arts
- South County History Center Library Committee
Timeline
Senior Library Specialist/Interlibrary Loan
Brown University
01.2020 - Current
Circulation / Reference Clerk
Narragansett Public Library
09.2014 - 01.2016
Circulation / Reference Clerk
Providence Athenaeum
01.2013 - 09.2014
Circulation / Reference Clerk/Children’s room Volunteer
Narragansett Public Library
01.2010 - 01.2013
Internship / Professional Field Experience
South County History Center
01.2008
Internship / Professional Field Experience
Redwood Library & Athenaeum
01.2006 - 01.2007
Customer Service/Inside Sales Adveretising Representative
Providence Journal
01.1992 - 01.2012
Master of Library and Information Science -
University of Rhode Island
Bachelor Fine Arts -
University of Rhode Island
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