Susan Capp
Pittsburgh,PA
Summary
Strategic HR Generalist with over 10 years managing full employee life-cycle activities, including recruitment, onboarding, performance reviews, benefits administration, and separations—ensuring smooth HR operations and compliance. Well-versed in ATS/HRIS systems (Bullhorn, iCIMS, ADP), HR analytics, and data-driven decision-making for workforce planning and process improvement Skilled in employee relations, conflict resolution, and building positive workplace culture through orientations, stay/exit interviews, engagement initiatives, and hands-on policy guidance Strong organizational and multitasking capabilities, managing benefits open enrollment, leave coordination (FMLA/COBRA) documentation, 401K, and HR compliance with discretion and professionalism.
Overview
19
19
years of professional experience
Work History
SR. TALENT ACQUISITION PARTNER
EMPYREAN SERVICES, ENGINEERING CO.
06.2022 - Current
- Serve as the primary contact for external consultants, fielding policy inquiries, guiding them on procedures, and resolving employment-related matters with discretion and professionalism.
- Design and maintain standardized processes, templates, and workflows to ensure consistent candidate experience and full legal compliance.
- Manage onboarding logistics, conduct compliance checks, and coordinate benefits enrollment for new hires.
- Maintain meticulous records in ATS and HR systems to support accurate reporting and audit readiness.
CORPORATE RECRUITING MANAGER
BOWLERO CORP.
New York
05.2021 - 03.2022
- Collaborated with department leaders to understand talent needs and fill corporate roles across sales, operations, finance, and corporate functions.
- Managed 18–30 job requisitions, aligning candidate salary expectations and employer compensation guidelines.
- Implemented a robust orientation program across two locations, enhancing new hire engagement from day one.
- Administered onboarding workflows and managed candidate data in iCIMS, ensuring timely and accurate record-keeping.
TECHNICAL RECRUITER
EMPYREAN SERVICES – ENGINEERING CO.
Sewickley, PA
02.2019 - 05.2021
- Drove technical sourcing via LinkedIn Recruiter and Indeed, achieving 30–50% response rates.
- Led proactive pipelining and proposal recruitment for ongoing engineering projects.
- Reengaged relationships with GE Hitachi, recruiting key civil engineers and securing a $5M+ account.
- Coordinated interview scheduling, offer letter drafting, and extended offers with compliance oversight.
HR CONTRACTOR | COMPLETING BACHELOR’S DEGREE
ROBERT HALF/AJILON
04.2018 - 02.2019
- HomeServe, USA, HR Contractor, October 2018-February 2019.
- Ritchey Metals, INC, HR Contractor, August 2018-October 2019.
- ABM Franchising Group, HR Contractor, April 2018-August 2018.
HUMAN RESOURCE GENERALIST
LANE STEEL COMPANY, INC.
11.2014 - 04.2018
- Managed the full employee lifecycle: sourcing, qualifying, interviewing, hiring, and onboarding across multiple departments. Transitioned recruitment from temporary agencies to internal hiring over a year, resulting in cost savings of $145,000.
- Managed payroll, benefits, 401K, FMLA, COBRA, worker’s comp, and conducted compliance audits.
- Maintained confidential personnel and medical files, processed HR data, and generated analytical HR reports.
- Organized and led all company events, including orientations, team-building activities, and staff appreciation initiatives, driving employee engagement and reinforcing a positive workplace culture.
ADMINISTRATIVE HR CONTRACTOR
ROBERT HALF
02.2014 - 11.2014
- Filled interim HR, administrative, and payroll roles
REGIONAL SALES MANAGER
ORECK CORPORATION
08.2012 - 10.2013
- Achieved 100% staffing within 75 days in a previously 50% understaffed district—managed end-to-end requisition process, offer negotiations, onboarding, and ensured full compliance with all new hire documentation.
- Coached and supported 12 locations and 2 market managers, driving performance by aligning staffing strategy with KPIs and delivering structured guidance on recruiting, onboarding, and employee development.
- Partnered cross-functionally to align talent acquisition with operational goals, providing HR expertise in policy, compliance, and process improvement to support company culture and business growth.
OD RECRUITER/REGIONAL SALES MANAGER
LUXOTTICA RETAIL - OPTICAL
10.2006 - 08.2012
- Managed regional recruitment and onboarding for sales teams, opticians, managers, and optometrists.
- Designed high-impact recruitment processes and delivered talent management outcomes across multiple locations.
- Implemented performance development frameworks (Nine-Box) and facilitated succession planning and compliance initiatives.
Education
Bachelor of Science - Human Resource Management
University of Phoenix
Skills
- Proactive candidate sourcing
- Global talent sourcing
- Advanced Boolean search
- Talent assessment
- Data-driven decision making
- Job analysis
- Workforce planning
- EEO compliance
- ATS integration
- Onboarding management
- Compensation negotiation
- Problem-solving
Timeline
SR. TALENT ACQUISITION PARTNER
EMPYREAN SERVICES, ENGINEERING CO.
06.2022 - Current
CORPORATE RECRUITING MANAGER
BOWLERO CORP.
05.2021 - 03.2022
TECHNICAL RECRUITER
EMPYREAN SERVICES – ENGINEERING CO.
02.2019 - 05.2021
HR CONTRACTOR | COMPLETING BACHELOR’S DEGREE
ROBERT HALF/AJILON
04.2018 - 02.2019
HUMAN RESOURCE GENERALIST
LANE STEEL COMPANY, INC.
11.2014 - 04.2018
ADMINISTRATIVE HR CONTRACTOR
ROBERT HALF
02.2014 - 11.2014
REGIONAL SALES MANAGER
ORECK CORPORATION
08.2012 - 10.2013
OD RECRUITER/REGIONAL SALES MANAGER
LUXOTTICA RETAIL - OPTICAL
10.2006 - 08.2012
Bachelor of Science - Human Resource Management
University of Phoenix