Susan Cassidy
Richmond,VA
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
23
23
years of professional experience
Work History
Gym Manager and Coacch
Cheer Extreme Richmond
ASHLAND, Virginia
05.2020 - Current
- Manage staff, skills classes, and practice scheduling.
- Resolved client inquiries and concerns in a timely and effective manner while upholding company policies.
- Provide feedback on employee performance reviews, coaching when needed.
- Supervise staff during peak hours to ensure customer satisfaction is met.
- Ensure compliance with all governing body regulations.
- Coordinate registration for all regular and post-season competitions.
- Coach teams, skill development classes, and private lessons.
- Implement strategies for increasing customer retention rates through loyalty programs.
Owner/Director
Learningtime Daycare, LLC
Glen Allen, VA
09.2006 - Current
- Manage daily operations of business, including hiring and training staff.
- Develop strategic plans to increase profitability and efficiency.
- Maintain relationships with existing clients by providing superior customer service.
- Ensure compliance with local, state, and federal regulations.
- Develop policies and procedures for the organization.
- Provide direction and guidance to employees.
- Use strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Conducted performance reviews for employees on a regular basis.
Director of Game Experience and Spirit Activities
Randolph Macon College
ASHLAND, Virginia
01.2002 - Current
- Responsibilities include fulfilling duties as head coach of the cheer and dance teams.
- Coordinator of mascot appearances and performances.
- Coordinator of Drumline Club, as it interrelates to game experience for home and playoff football and basketball games.
- Planning, coordinating, and executing pregame and in-game fan experience and crowd involvement hype for home football and basketball games.
- Collaborate with senior leadership to set long-term objectives for the program.
- Develop and implement strategies to improve student-athlete experience, satisfaction, and retention.
- Developed and implemented strategies to ensure successful recruitment of team members.
- Work with Interdepartmental Directors to collaborate on effective publicity events for the school.
- Coordinate public appearances and philanthropic engagement in the surrounding community on behalf of the school.
Education
Bachelor of Arts - Education, Communications, Psychology
University of Pittsburgh
Pittsburgh, PA05-1992
Skills
- Interviews and hiring procedures
- Team member evaluation
- Verbal and written communication
- Manage operations
- Conflict Resolution
- Multitasking
- Logistics
- Project Management
References
References available upon request.
Timeline
Gym Manager and Coacch
Cheer Extreme Richmond
05.2020 - Current
Owner/Director
Learningtime Daycare, LLC
09.2006 - Current
Director of Game Experience and Spirit Activities
Randolph Macon College
01.2002 - Current
Bachelor of Arts - Education, Communications, Psychology
University of Pittsburgh
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