Susan Castrillo
Tucson,Az
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Insurance Verification Specialist
Camp Lowell Surgery Center
Tucson, AZ
06.2025 - Current
- Verified patient insurance details for surgical procedures at Camp Lowell Surgery Center.
- Call insurance companies to confirm policy information and patient benefits.
- Identified discrepancies in insurance coverage, ensuring accuracy of data entry.
- Contacted patients to establish payment arrangements for deductibles and out-of-pocket expenses.
- Navigated multiple online systems to obtain necessary documentation prior to procedures.
- Ensured proper insurance coverage before scheduling appointments or surgeries.
- Streamlined verification processes to enhance efficiency in insurance checks.
Front Office
Advanced Eye Care of Tucson
Tucson, Az
02.2022 - 06.2025
- Checked in and out patients efficiently to maintain the clinic workflow.
- Collected copays promptly to ensure accurate financial tracking.
- Answered phones professionally, providing clear and concise information.
- Scheduled patient appointments and prepared accounts for seamless service.
Front Office
Catalina Eye Care
Tucson, Az
01.2020 - 02.2022
- Checked in and out patients efficiently to maintain the clinic workflow.
- Collected copays promptly to ensure accurate financial tracking.
- Answered phones professionally, providing clear and concise information.
- Scheduled patient appointments and prepared accounts for seamless service.Check in & Out Patients.
Front Office
Tucson Eyecare
Tucson, Az
05.2017 - 01.2020
- Checked in and out patients efficiently to maintain the clinic workflow.
- Collected copays promptly to ensure accurate financial tracking.
- Answered phones professionally, providing clear and concise information.
- Scheduled patient appointments and prepared accounts for seamless service.Check in & Out Patients.
Education
Associate Degree -
Pima Community College
General Studies -
Sunnyside High School
Skills
- Patient registration
- Insurance verification
- Electronic health records
- Appointment scheduling
- Payment processing
- Customer service
- Data entry
- Time management
- Effective communication
- Office administration
- Attention to detail
- Problem solving
- Self-Directed
- Written communication
- Customer relations
- Microsoft Word
- Friendly, positive attitude
Timeline
Insurance Verification Specialist
Camp Lowell Surgery Center
06.2025 - Current
Front Office
Advanced Eye Care of Tucson
02.2022 - 06.2025
Front Office
Catalina Eye Care
01.2020 - 02.2022
Front Office
Tucson Eyecare
05.2017 - 01.2020
Associate Degree -
Pima Community College
General Studies -
Sunnyside High School