Summary
Overview
Work History
Education
Skills
Timeline
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Susan Chason

Susan Chason

Chattahoochee,FL

Summary

Accomplished Store Manager and Team Lead with a proven track record for enhancing team performance and customer satisfaction through effective coaching, mentoring, and problem-solving skills. Proficient in schedule management and organizational skills after nine years in management. I'm a driven person who looks for improvements in operational efficiency and employee productivity, fostering diversity and inclusion.

Overview

11
11
years of professional experience

Work History

Team Lead

Wal-Mart Supercenter
12.2021 - 02.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Store Manager

Southwest Georgia Oil
06.2013 - 03.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Education

No Degree - Computer Science And Programming

Chipola College
Marianna, FL

High School Diploma -

Grand Ridge School
Grand Ridge, FL
05.2002

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Diversity and Inclusion
  • Schedule Management
  • Problem-Solving
  • Cash Handling
  • Organizational Skills

Timeline

Team Lead

Wal-Mart Supercenter
12.2021 - 02.2024

Store Manager

Southwest Georgia Oil
06.2013 - 03.2020

No Degree - Computer Science And Programming

Chipola College

High School Diploma -

Grand Ridge School

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Susan Chason