Susan Chiodi
Nokomis
Summary
Dynamic business owner with a proven track record at Goodrich's Shoprite, excelling in financial management and customer service. Enhanced operational efficiency through effective inventory management and employee training, while consistently achieving high customer satisfaction. Driven to deliver quality results and foster strong team collaboration in fast-paced environments.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Business Owner
Helpful Hands Cleaning Service
01.2001 - 05.2020
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions and cleaning tasks.
Deli Manager
Goodrich's Shoprite
09.1997 - 10.2000
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Developed pricing strategies to maximize profits while maintaining customer satisfaction.
Deli, Seafood, and Office Manager
Winn Dixie
03.1988 - 11.1996
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Education
High School Diploma -
King High School
Tampa, FLSkills
- Financial management
- Inventory management
- Customer service
- Budgeting
- Employee training
- Quality control
- Effective communication
- Time management
- Attention to detail
- Driven and determined
- Business development
- Quality assurance
Certification
Food Manager Certification - Cornell University
Nx Level Business Certification - Michigan State University Extension
Timeline
Business Owner
Helpful Hands Cleaning Service
01.2001 - 05.2020
Deli Manager
Goodrich's Shoprite
09.1997 - 10.2000
Deli, Seafood, and Office Manager
Winn Dixie
03.1988 - 11.1996
High School Diploma -
King High School
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