Susan Chitwood
Salinas,CA
Summary
Results-driven Housekeeper with strong organizational skills and a commitment to customer satisfaction. Experienced in personal care and household management, ensuring clean and safe environments while addressing client needs promptly. Proven ability to multitask in fast-paced settings and enhance team performance through innovative solutions.
Overview
43
43
years of professional experience
Work History
Night shift housekeeping
Valley Heights living community
Freedom, California
04.2025 - 03.2026
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Care giver
My mother
Salinas, California
01.2020 - 08.2025
- Assisted with daily personal care and hygiene routines.
- Managed medication schedules and ensured timely administration.
- Supported bathing, dressing and personal care needs.
- Provided companionship and emotional support during daily activities.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Prepared nutritious meals based on dietary needs and preferences.
- Coordinated transportation for medical appointments and social outings to enhance client access to care and social engagement.
- Maintained a clean and safe living environment through regular housekeeping tasks.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Monitored health changes and communicated concerns to family members.
- Organized recreational activities to promote engagement and well-being.
- Enhanced patient outlook and daily living quality through compassionate and attentive care.
Printer
CTB McGraw Hill
Monterey, California
01.1991 - 01.1994
- Operated printing machinery to produce high-quality educational materials.
- Monitored print processes for consistency and color accuracy.
- Monitored quality control of printed output by inspecting finished products for accuracy.
- Set up and adjusted printing equipment for various projects.
- Conducted routine maintenance on machinery to ensure optimal performance.
- Maintained inventory of printing supplies and materials.
- Collaborated with design teams to ensure specifications were met.
- Trained new staff on safe operating procedures and equipment usage.
Front desk clerk
Monterey Plaza Hotel
Monterey, California
01.1989 - 01.1991
- Managed reservations and guest check-ins using hotel management software.
- Greeted guests upon arrival and provided exceptional customer service.
- Assisted guests with inquiries, providing information about hotel amenities and local attractions.
- Coordinated room assignments and special requests for a seamless guest experience.
- Handled guest complaints professionally, ensuring satisfaction and resolution.
- Processed payments and balanced cash drawers at the end of each shift.
- Collaborated with housekeeping to ensure rooms were ready for incoming guests.
Front Desk Clerk
Monterey Sheraton
Monterey, CA
01.1983 - 01.1986
- Welcomed guests at the front desk and checked in visitors at the front desk.
- Coordinated reservations and room assignments for incoming guests, enhancing guest experience upon arrival.
- Assisted guests with inquiries and provided information about hotel services.
- Processed cash transactions at the front desk and processed payments accurately and efficiently.
- Facilitated check-outs for departing guests, promoting efficiency and satisfaction during departure.
- Ensured cleanliness of front desk area at all times and organization of the front desk area at all times.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Resolved guest complaints promptly, contributing to high levels of customer satisfaction and loyalty.
- Responded to incoming calls promptly and professionally and directed them to the appropriate personnel.
Education
High School Diploma -
North Monterey County
Castroville, CA06-1979
Skills
- Housekeeping procedures
- Attention to detail
- Organizational skills
- Customer service
- Customer service
- Multitasking
- Housekeeping duties
- Personal care assistance
- Medication management
Timeline
Night shift housekeeping
Valley Heights living community
04.2025 - 03.2026
Care giver
My mother
01.2020 - 08.2025
Printer
CTB McGraw Hill
01.1991 - 01.1994
Front desk clerk
Monterey Plaza Hotel
01.1989 - 01.1991
Front Desk Clerk
Monterey Sheraton
01.1983 - 01.1986
High School Diploma -
North Monterey County