Susan Clendinnen
DeLand,FL
Summary
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Dick's Sporting Goods, Inc
Sanford, FL
04.2016 - Current
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Store Manager
Sports Authority
Westbury, NY
05.2006 - 04.2016
- Established store tactics and strategies to achieve operational performance and sales goals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Education
Bachelor of Science - Mathematics And Psychology
SUNY Stony Brook
Stony Brook, NY08-1995
Skills
- Business Development
- Problem-Solving
- Process Improvements
- Budgeting and cost control
- Team Building and Leadership
- Customer Service and Engagement
- Attention to Detail
- Work Planning and Prioritization
Timeline
Assistant Store Manager
Dick's Sporting Goods, Inc
04.2016 - Current
Store Manager
Sports Authority
05.2006 - 04.2016
Bachelor of Science - Mathematics And Psychology
SUNY Stony Brook
Similar Profiles
Zach LarsonZach Larson
Golf Technician/Customer Service Specialist at Dick's Sporting GoodsGolf Technician/Customer Service Specialist at Dick's Sporting Goods
Alexis TalbotAlexis Talbot
Administrative Assistant at Dick's Sporting GoodsAdministrative Assistant at Dick's Sporting Goods
Kaylee RoetsKaylee Roets
Customer Service Specialist Head Cashier at Dick's Sporting GoodsCustomer Service Specialist Head Cashier at Dick's Sporting Goods
Devyn StahlDevyn Stahl
Apparel Assistant Manager at Dick's Sporting GoodsApparel Assistant Manager at Dick's Sporting Goods
Courtney YoungCourtney Young
Retail Sales Associate at Kohls Department StoreRetail Sales Associate at Kohls Department Store