Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Susan Cole

Enumclaw,WA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Service Department Associate

Gamblin Motors
Enumclaw, WA
01.1995 - 02.1998
  • Performed cashier duties, including ringing up sales, processing payments, and issuing receipts.
  • Maintained accurate records of customer orders and payments.
  • Provided product information to customers regarding features and benefits.
  • Answered phones promptly and professionally to respond to customer inquiries.
  • Handled customer complaints courteously and professionally.
  • Provided each customer with dedicated service and assistance to build positive relationships and promote long-term brand loyalty.

Education

High School Diploma -

Enumclaw Senior High
Enumclaw, WA
06-1998

Skills

  • Upselling strategies
  • Bill preparation
  • Vehicle assessment
  • Complaint resolution
  • Sales expertise
  • Customer consulting

Affiliations

  • I'm involved in my community through volunteering; for the past twenty years, I've worked in various local church ministries, Mount Rainier Christian Center, and Grace Point Northwest I have also voluntered at CC Collectables on Cole Street , Cole Septic Design Inc.
  • My volunteer duties include providing excellent customer service, maintaining cleanliness and safety of all establishments, answering phones, running fax machines, making photocopies, taking payments, verifying insurance, all while providing honest and trustworthy customer service.

References

References available upon request.

Timeline

Service Department Associate

Gamblin Motors
01.1995 - 02.1998

High School Diploma -

Enumclaw Senior High
Susan Cole