Susan Collante
Gaithersburg,MD
Summary
Accomplished professional with many years of outstanding experience in management of community. Caring professional with genuine concern for populations. Knowledge of care requirements and background training, supervising, leading, and motivating staff.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Activities Director
Carriage hill bethesda health and rehab
Bethesda, Maryland
07.2022 - 05.2026
- Developed engaging recreational programs for residents at a health and rehabilitation facility.
- Managed volunteer schedules to ensure adequate support for various events.
- Collaborated with healthcare team to tailor activities based on resident needs.
- Organized special events, including themed parties and holiday celebrations for residents.
- Trained staff and volunteers on activity protocols and best practices for engagement.
- Evaluated resident feedback to improve future activity offerings and participation rates.
- Remained alert to conditions interfering with safety and well-being of residents involved in activities.
- Maintained adequate supplies to meet activities needs.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Kept activities spaces organized, clean and tidy.
- Ensured safety protocols were followed during all activities.
- Adhered to HIPAA guidelines when discussing sensitive information about patients.
- Collaborated with healthcare professionals when designing programs that addressed specific medical concerns.
- Created monthly calendars of events to inform staff and residents of upcoming activities.
- Interacted with patients and families by addressing questions and concerns.
- Coordinated calendars, shifts and activity schedules with staff.
- Handled budgetary concerns, keeping activities affordable.
- Assigned tasks and work hours to staff.
Activities Assistant/Front Desk Receptionist
Layhill Nursing and Rehabilitation center
Silver Spring, Maryland
05.2021 - 07.2022
- Coordinated daily activities for residents to promote engagement and social interaction.
- Assisted in planning and executing recreational programs tailored to residents' interests.
- Maintained activity supplies and equipment, ensuring readiness for scheduled programs.
- Supported staff in organizing events, ensuring smooth operations throughout the facility.
- Documented resident participation in activities, providing updates to the care team as needed.
- Kept activities spaces organized, clean and tidy.
- Provided one-on-one assistance with activities for those who needed it.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Coordinated maintenance requests for office equipment and facilities.
- Assisted in the management of the company's social media accounts.
Front Desk Receptionist
Montgomery county airpark
Gaithersburg, Maryland
04.2018 - 06.2019
- Managed phone calls and directed inquiries to appropriate staff members.
- Scheduled appointments and coordinated meeting spaces for staff and visitors.
- Assisted in processing incoming mail and package deliveries efficiently.
- Monitored security systems to ensure a safe environment for all guests.
- Collaborated with team members to improve front desk operations and workflow.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
High School Diploma -
Gaithersburg High School
Gaithersburg, MD06-2017
Skills
- Event organization
- Budget management
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Multitasking
- Bilingual
Certification
CPR
Timeline
Activities Director
Carriage hill bethesda health and rehab
07.2022 - 05.2026
Activities Assistant/Front Desk Receptionist
Layhill Nursing and Rehabilitation center
05.2021 - 07.2022
Front Desk Receptionist
Montgomery county airpark
04.2018 - 06.2019
High School Diploma -
Gaithersburg High School