Summary
Overview
Work History
Education
Skills
Timeline
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Susan Constance

Charlotte,NC

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

19
19
years of professional experience

Work History

Server/ Bartender

Phillips Bistro And Wine Bar
08.2023 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Server

The Fig Tree
05.2021 - 08.2023
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained clean and orderly dining area for enjoyable guest experience.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Server/ Bartender/ Host

Barrington's Restaurant
11.2004 - 06.2023
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Education

Associate of Applied Science - Hotel, Motel, And Restaurant Management

Asheville Buncombe Technical Community College
Asheville, NC
05.1986

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Memory retention
  • Food safety understanding
  • Order Accuracy
  • Tableside Etiquette
  • Wine service
  • Reliable and Responsible
  • Cool Under Pressure
  • Conflict and Complaint Resolution

Timeline

Server/ Bartender

Phillips Bistro And Wine Bar
08.2023 - 01.2024

Server

The Fig Tree
05.2021 - 08.2023

Server/ Bartender/ Host

Barrington's Restaurant
11.2004 - 06.2023

Associate of Applied Science - Hotel, Motel, And Restaurant Management

Asheville Buncombe Technical Community College

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Susan Constance