Susan Cook
Franklin,NC
Summary
Detail-orientated team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Administrative Executive
Grandview Manor Care Center
03.2014 - Current
- Assisted human resources professionals with workforce development.
- Coached and supervised employees and managed human resources functions.
- Collaborated with human resources professionals to determine target candidates.
- Prepared payroll by calculating pay, distributing checks, and maintaining payroll records.
- Handled account payments and provided information regarding outstanding balances.
- Used data entry skills to accurately document and input statements.
Administrator
Grandview Assisted Living Services
09.2007 - 02.2014
- Maintained personnel records and updated internal databases to support document management.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Skilled at working independently and collaboratively in a team environment.
- Conducted regular reviews of operations and identified areas for improvement.
Billing Specialist
Grandview Assisted Living Services
07.1999 - 08.2007
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Prepared billing correspondence and maintained database to organize billing information.
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
Education
No Degree -
Southwestern Community College
Sylva, NC High School Diploma -
Franklin High School
Franklin, NC 06.1992
Skills
- Adept in federal and state ACH regulations
- Financial aptitude
- Policy implementation
- Staffing management ability
- Resident-oriented
- Relationship and team building
- Staff training and development
- Facility Inspections
Timeline
Administrative Executive
Grandview Manor Care Center
03.2014 - Current
Administrator
Grandview Assisted Living Services
09.2007 - 02.2014
Billing Specialist
Grandview Assisted Living Services
07.1999 - 08.2007
No Degree -
Southwestern Community College
High School Diploma -
Franklin High School