Susan Correa
Peak Credit Union
Olympia,WA
1
Certification
14
years of professional experience
Results-driven Senior Learning and Development Specialist with expertise in designing engaging training programs and conducting needs assessments. Proven track record in aligning initiatives with organizational goals, enhancing employee skills, and driving change management through collaborative solutions.
Work History
Senior Learning and Development Specialist
6 Years 11 Months- Designed and implemented engaging training programs to enhance employee knowledge and skills.
- Conducted needs assessments to identify skill gaps, ensuring targeted training interventions were developed.
- Mentored Operational Trainers, fostering professional development and knowledge sharing within the team.
- Collaborated with cross-functional teams on more than 15 merger projects to align training initiatives with organizational goals and member needs.
- Analyzed training effectiveness through feedback mechanisms, driving continuous improvement in curriculum content.
- Established metrics for evaluating individual trainee success, enhancing accountability and increasing retention.
- Fostered a culture of continuous improvement by encouraging employee feedback and incorporating suggestions into future program iterations.
- Streamlined the onboarding process, reducing time-to-competency for new hires through targeted training initiatives.
- Developed inclusive curriculum materials that address diverse learning needs.
- Evaluated and refined existing curricula to align with best practices in inclusivity.
- Analyzed feedback from participants to improve curriculum delivery and accessibility.
Member Service Officer
7 Years- Developed personalized loan solutions tailored to individual member needs and financial goals.
- Resolved member inquiries and concerns, ensuring satisfaction throughout the interaction.
- Assisted members in selecting appropriate products based on their financial needs and goals.
- Maintained compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the member onboarding process.
- Developed strong relationships with members through high levels of service.
- Consistently met monthly sales, referral, and product goals.
Education
High School Diploma
Skills
Talent Development
Curriculum design
Material Design
Instructional development
Learning Management System Administration
Adult learning
Needs analysis
Performance consulting
Change management
Talent development
Collaborative problem solving
Virtual training management
Certification
- Certified Trainer, Bob Pike Train the Trainer - 2020
Timeline
Senior Learning and Development Specialist
Peak Credit Union
09.2019 - CurrentRead More
Member Service Officer
TwinStar Credit Union
08.2012 - 08.2019Read More
River Ridge High School
High School Diploma
Read More