Susan Crocker
Summary
To secure a career in Marketing, Professional Sales, Administration, Business Development, and/or Customer Service with an organization that understands and appreciates a professional approach and hard work. My goals are to utilize my knowledge, various skills and experience in fulfilling the company's growth objective and develop my career
Overview
15
15
years of professional experience
Work History
Office Manager/Salesperson
Signarama-Myrtle Beach
Little River, SC
05.2018 - Current
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained computer and physical filing systems.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Master Merchandiser
Driveline Retail
Taylorsville, IN
01.2011 - 05.2020
- Collaborated with store management to plan and execute special events and promotions that drove foot traffic and revenue growth.
- Mentored junior team members, sharing best practices in visual merchandising techniques and customer engagement tactics.
- Conducted regular competitive analyses to maintain awareness of industry trends and adapt merchandising strategies accordingly.
- Coordinated seasonal resets of store displays, refreshing merchandise presentation in accordance with changing trends or promotional themes.
- Implemented loss prevention measures to reduce instances of theft or damage, preserving profitability margins at all times.
Executive Director
Darlington Chamber Of Commerce
Darlington, SC
09.2008 - 08.2010
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
- Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
Education
High School Diploma -
Charlottesville High School
Charlottesville, VAAssociate of Science - Business Administration And Management
Piedmont Virginia Community College
Charlottesville, VAVarious Career Improvement Programs
Florence Darlington Technical College
Florence, SCSkills
- Bookkeeping
- Office Management
- Team Supervision
- Employee Supervision
- Operations Management
- Expense Reporting
- Workforce Management
- Administrative Support
- Customer Service
- Billing
- Staff Hiring
- Project Management
- Scheduling
- Excellent Multi-Tasking Ability
- Documentation and Control
- Staff Training
- Contract Negotiations
- Customer Relations
- Workflow Optimization
- Report Preparation
- Database Administration
- Event Coordination
- Organizational Skills
- Vendor Relations
- Time Management
- Team Leadership
- Business Development
- Brand Management
Timeline
Office Manager/Salesperson
Signarama-Myrtle Beach
05.2018 - Current
Master Merchandiser
Driveline Retail
01.2011 - 05.2020
Executive Director
Darlington Chamber Of Commerce
09.2008 - 08.2010
High School Diploma -
Charlottesville High School
Associate of Science - Business Administration And Management
Piedmont Virginia Community College
Various Career Improvement Programs
Florence Darlington Technical College