Professional Summary
Overview
Work History
Education
Skills
Timeline

Susan Cupp

A Clinic
Porter,TX
2027
years of professional experience

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Customer-focused individual with a solid background in call center operations and team collaboration. Committed to leveraging expertise to drive customer satisfaction and support efficient workflow processes.

Work History

Customer Service Representative

Sam’s Club

Cashier

1 Year 11 Months
Sam’s Club | 06.2022 - 05.2024

Cashier, customer service ,returns, sale, and the top employee of credit cards sales

Receptionist Assistant

1 Year
A Clinic | 09.2025 - 09.2026

Customer service, floor sales. cashier, counts. inventory, priced changes, mods.

Department Manager

7 Years 4 Months
Walmart | 06.2014 - 10.2021

Customer service, floor sales. cashier, counts. inventory, priced changes, mods.

Server

1 Year 7 Months
Genghis Grill | 03.2014 - 10.2015

Server, bartender and then became a manager open and close shifts

Cake Decorator

16 Years 9 Months
Grimes Bakery | 01.1998 - 10.2014

Cashier, cake decorator

Home Healthcare

2 Years 9 Months
Home Healthcare Aide | 07.1997 - 04.2000

Took care of patients at their home needed help around the house or groceries shopping or cooking or cleaning.

Education

High School Diploma

New Caney High School | New Caney, TX | 05.2000

Skills

Customer service
Active listening
Critical thinking
Data entry
Customer relations
Relationship building
Call center experience
Payment processing
Customer satisfaction measurement
Call center operations
Paperwork processing
Order processing
Documentation
Team development
Appointment scheduling
Call management
Scheduling
Professional telephone demeanor

Timeline

Receptionist Assistant

A Clinic
09.2025 - 09.2026Read More

Cashier

Sam’s Club
06.2022 - 05.2024Read More

Department Manager

Walmart
06.2014 - 10.2021Read More

Server

Genghis Grill
03.2014 - 10.2015Read More

Cake Decorator

Grimes Bakery
01.1998 - 10.2014Read More

Home Healthcare

Home Healthcare Aide
07.1997 - 04.2000Read More

Customer Service Representative

Sam’s Club
Read More

New Caney High School

High School Diploma
Read More
Susan Cupp