Susan Curtis
Green Brook,NJ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Association Advisors
New Jersey
10.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting residents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to resident inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintain updated data and records in management software such as TOPs and Enumerate Engage.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings and preparing crucial documents.
- Assisted in onboarding new residents, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the community.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
General Manager
Cellar 97
Union
05.2017 - 10.2022
- Managed budget implementations, employee training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Managed all areas of operations for a specific department including marketing and human resources, while ensuring the company's standards of quality, service and operations are maintained.
- Ensures the functionality of the store including providing customer service, management of employees. scheduling of employees, in charge or distribution of payroll and insurance policies.
- Directly supervise team members, coaching, correcting behaviors as needed, and providing recognition to continuously improve performance.
- Reported issues to higher management with great detail.
Education
Bachelor of Arts - Psychology
Kean University
Union, NJ05.2022
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer Relations
- Scheduling
- Payroll and budgeting
Timeline
Administrative Assistant
Association Advisors
10.2022 - Current
General Manager
Cellar 97
05.2017 - 10.2022
Bachelor of Arts - Psychology
Kean University