Susan Danielle Black
Athens,AL
Summary
Versatile and dependable professional with hands-on experience in manufacturing, financial services and customer-facing sales environments. Demonstrated ability to quickly learn new systems, exceed performance expectations, and adapt to demanding roles. Strong background in precision work, client service and revenue-driven sales. Recognized for reliability, strong work ethic, and a no-excuse attitude, Actively seeking an opportunity where I can contribute immediately and grow into increased responsibility.
Overview
10
10
years of professional experience
Work History
Financial Services Representative
World Finance
Huntsville, AL
09.2025 - Current
- Provided exceptional customer service by assisting clients with financial inquiries and loan applications.
- Processed loan documentation accurately, ensuring compliance with regulatory requirements and company policies.
- Educated clients on financial products, enhancing their understanding of available options and benefits.
- Maintained detailed records of client interactions, contributing to improved customer relationship management.
- Conducted follow-up communications with clients to ensure continued support and address any concerns.
Assistant Manager
Palm Beach Tan
Madison, AL
05.2025 - Current
- Led team in achieving operational targets through effective training and performance management.
- Enhanced customer satisfaction by implementing streamlined service protocols and staff training programs.
- Advised clients on tanning products and services to enhance customer satisfaction.
- Educated customers about safe tanning practices and skin care routines.
- Conducted skin assessments to recommend personalized tanning plans.
- Maintained cleanliness and organization of tanning equipment and facilities.
- Trained new staff on operational procedures and customer service standards.
Dealer Support Rep
Kimber Manufacturing, Inc.
06.2021 - 08.2025
- Managed and cultivated relationships with Kimber MFG's highest-tier clientele ensuring exceptional service, addressing complex inquiries, and fostering sustained account growth.
- Provided advanced technical support and product expertise to VIP dealers, leveraging extensive cross-training in the engineering range to accurately diagnose and resolve intricate product issues.
- Liaised directly with engineering and manufacturing departments to expedite solutions for high-priority client concerns, demonstrating a comprehensive understanding of product design and production workflows.
- Cross-trained across various manufacturing departments (e.g., machining, assembly, quality control) to gain in-depth knowledge of product lifecycle, enabling more informed troubleshooting and effective client communication.
- Utilized insights from cross-functional exposure to provide valuable feedback to product development and quality teams, contributing to product enhancements and a reduction in recurring client issues.
Customer Service Rep
Kimber Manufacturing, Inc.
11.2016 - 06.2021
- Provided expert technical support and troubleshooting for a wide range of Kimber firearms, guiding customers through diagnostic procedures and resolving mechanical or operational issues.
- Managed and meticulously documented multi-complaint issues, identifying recurring trends and detailed root causes to inform product development, quality control, and engineering teams.
- Authored comprehensive incident reports on systemic product complaints, including technical specifications, customer feedback, and proposed resolutions.
Customer Service Rep & AT&T Subcontractor
CGI
09.2016 - 03.2019
- Virtual design of internet & Ethernet circuits.
E-911 Dispatcher/Telecommunicator
Troy Police Department
10.2018 - 02.2019
- Managed high-volume emergency calls rapidly assessing caller needs, prioritizing incidents, and dispatching appropriate law enforcement, fire, and EMS units.
- Provided critical pre-arrival instructions for medical emergencies directly contributing to positive patient outcomes and reducing response times.
- Utilized Computer-Aided Dispatch (CAD) systems to accurately log incident details, track unit locations, and maintain comprehensive records for ongoing emergencies and investigations.
- Maintained constant radio communication with multiple emergency service units, providing crucial updates, coordinating interagency responses, and ensuring officer/responder safety.
- De-escalated volatile situations involving distressed or agitated callers through empathetic active listening and effective crisis intervention techniques, ensuring caller safety and cooperation.
- Processed and verified critical information from callers (location, nature of emergency, suspect descriptions), ensuring accuracy and timely relay to responding units.
- Coordinated multi-agency responses for major incidents (traffic accidents with injuries, structure fires, active threats), optimizing resource deployment and situational control.
- Demonstrated exceptional ability to multitask by simultaneously managing incoming calls, monitoring radio channels, entering data, and maintaining situational awareness in high-stress environments.
- Generated detailed incident reports and maintained accurate records of all emergency calls and dispatched activities for legal and statistical purposes.
- Trained and mentored new dispatchers on call-taking protocols, CAD system navigation, and emergency response procedures, ensuring adherence to departmental standards.
Education
Bachelor’s - Christian Education
Bethany Divinity College & Seminary
12-2020
General studies - undefined
Wallace Community college
12-2015
High school diploma - undefined
charles henderson high school
05-2015
Skills
- Active Listening
- Safe-Tan Certified (December 2025)
- Excellent Written & Verbal Communication
- Software Proficiency: Proficient in Word, Excel, PowerPoint, Outlook
- Adaptability & Flexible
- Rapid Skill Acquisition
- Continuous Learning
- Problem Solving
- Cross-Function Training
- Client Relationship Management
- Customer relationship management
- Cash management
Timeline
Financial Services Representative
World Finance
09.2025 - Current
Assistant Manager
Palm Beach Tan
05.2025 - Current
Dealer Support Rep
Kimber Manufacturing, Inc.
06.2021 - 08.2025
E-911 Dispatcher/Telecommunicator
Troy Police Department
10.2018 - 02.2019
Customer Service Rep
Kimber Manufacturing, Inc.
11.2016 - 06.2021
Customer Service Rep & AT&T Subcontractor
CGI
09.2016 - 03.2019
General studies - undefined
Wallace Community college
High school diploma - undefined
charles henderson high school
Bachelor’s - Christian Education
Bethany Divinity College & Seminary