I like going to concerts because it creates lasting memories, reduces stress for a physical outlet for expression through singing and dancing
Susan Davin
Naperville,IL
Summary
Experienced with driving retail sales through effective team leadership and customer engagement. Utilizes strategic planning and inventory management to improve store performance. Track record of building cohesive teams and fostering customer-centric environment.
Overview
5
5
years of professional experience
Work History
Store Manager
Painted Tree Marketplace
05.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
Store Manager
Dollar Tree
03.2023 - 08.2025
- Managed inventory levels, optimizing stock to meet customer demand efficiently.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Developed and implemented promotional displays to enhance product visibility and sales.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction levels.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Painted Tree Marketplace
09.2021 - 03.2023
- Completed point of sale opening and closing procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Assisted in recruiting, hiring and training of team members.
- Supervised guests at front counter, answering questions regarding products.
Assistant Store Manager
Dollar Tree
02.2021 - 03.2023
- Trained and mentored new staff on sales techniques and store procedures, enhancing team performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Education
Associate of Arts - Communications
College of DuPage
Glen Ellyn, IL06-1996
Skills
- Customer service management
- Store merchandising
- Retail inventory management
- Recruitment and hiring
- Employee training
- Operations management
- Team building and leadership
- Supply ordering
- Policies and procedures
- Loss prevention
- Problem-solving
- Customer relations
- Multitasking and organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Timeline
Store Manager
Painted Tree Marketplace
05.2025 - Current
Store Manager
Dollar Tree
03.2023 - 08.2025
Store Manager
Painted Tree Marketplace
09.2021 - 03.2023
Assistant Store Manager
Dollar Tree
02.2021 - 03.2023
Associate of Arts - Communications
College of DuPage
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