Susan Day
Greens Fork,IN
Summary
Accomplished professional with a proven track record at First Bank Richmond, adept in document review and maintaining high levels of confidentiality. Demonstrates exceptional organizational skills and professionalism, enhancing customer satisfaction and operational efficiency. Skilled in Microsoft Office, excels in multitasking and time management, significantly improving workflow and compliance.
Overview
5
5
years of professional experience
Work History
Pre-Close Loan Operations Clerk
First Bank Richmond
09.2022 - Current
- Managed sensitive customer information securely, upholding strict confidentiality protocols at all times as per company policy and legal requirements.
- Maintained high levels of accuracy and compliance in loan documentation by thoroughly reviewing all materials before submission.
Deputy Clerk of the Court
Wayne County Government
11.2021 - 09.2022
- Collaborated with other court staff to develop standard operating procedures for efficient workflow among departments.
- Communicated effectively with various parties including attorneys and law enforcement officers.
- Delivered exceptional customer service to the public by addressing inquiries about court procedures, providing status updates on cases, and assisting with form completion as necessary.
- Expedited filing processes through the implementation of an electronic document management system, reducing paperwork and improving overall productivity.
Customer Service Receptionist
3Rivers Federal Credit Union
11.2020 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- General teller duties such as: processed deposits, withdrawals, and payments.
Family Case Worker
Indiana Department of Child Services
06.2019 - 04.2020
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Provided crisis intervention support during emergency situations, preserving the safety and well-being of vulnerable individuals involved.
- Enhanced family support by identifying and addressing individual needs through comprehensive assessments.
- Monitored progress towards case goals, adjusting strategies as needed to ensure success for each family unit.
- Conducted regular home visits, ensuring the safety and well-being of children while fostering strong relationships with their families.
Education
Bachelor of Arts - English
Indiana University East
Richmond, IN12.2017
Minor - Criminal Justice
Indiana University East
Richmond, IN12.2017
Skills
- Document Review
- Loan Closing
- Microsoft Office
- Attention to Detail
- Multitasking
- Organizational Skills
- Self Motivation
- Professionalism
- Time management abilities
Timeline
Pre-Close Loan Operations Clerk
First Bank Richmond
09.2022 - Current
Deputy Clerk of the Court
Wayne County Government
11.2021 - 09.2022
Customer Service Receptionist
3Rivers Federal Credit Union
11.2020 - 11.2021
Family Case Worker
Indiana Department of Child Services
06.2019 - 04.2020
Bachelor of Arts - English
Indiana University East
Minor - Criminal Justice
Indiana University East
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