Susan DeAnda
Denver,CO
Summary
Accomplished Lead Registrar at Invision Sally Jobe, adept in admissions support and showcasing exceptional problem-solving abilities. Enhanced office efficiency through innovative document management systems, significantly improving team operations and customer service. Demonstrates leadership in coordinating schedules and managing financial transactions, contributing to improved patient relations and operational excellence.
Overview
4
4
years of professional experience
Work History
Lead Registrar
Invision Sally Jobe
02.2024 - Current
- Enhanced overall office organization by developing an effective filing system for both physical and electronic documents, ensuring easy retrieval of information when needed.
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported executive staff, managing calendars, coordinating travel arrangements, and preparing meeting materials as needed.
Lead Front Office Coordinator
The Urology Center Of Colorado
10.2022 - 01.2024
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
Office Specialist
Urology Associates Inc
03.2021 - 10.2022
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction rates by providing prompt assistance with inquiries, concerns, or requests for information.
- Purchased and maintained office supplies.
Education
No Degree - Nursing Aide
Arapahoe Community College
Littleton, CO10-2022
High School Diploma -
Abraham Lincoln High School
Denver, CO05-2015
Skills
- Admissions support
- Teamwork
- Bilingual
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Time Management
- Strong Analytical and Problem Solving Skills
- Attention to Detail
- Microsoft Office
- Self-Motivated
- Flexible and Adaptable
- Verification and eligibility
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Registrar
Invision Sally Jobe
02.2024 - Current
Lead Front Office Coordinator
The Urology Center Of Colorado
10.2022 - 01.2024
Office Specialist
Urology Associates Inc
03.2021 - 10.2022
No Degree - Nursing Aide
Arapahoe Community College
High School Diploma -
Abraham Lincoln High School
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