Susan Disbrow

• Processing PAP Apps and pulling C2,KPI, Id Reports for my ops manager, Seasonal Leadership during Blizzard.Help training new team members, Responded to supervisor calls to resolve operational issues, insuring Processing was on target with the expected goals on the Takeda program-
• Managed the HUB connect site to ensure completion of tasks and assisted team members with issues.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Trained new personnel regarding company operations, policies and services.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Patient Assistant Program Processor
• Processing Applications to ensure Patient could get Medication at no cost to them
• Worked fast to complete tasks and meet daily deadlines.
• Improved team morale and productivity through effective communication and active listening skills.

• Managed data entry processes, ensuring accuracy and consistency.

Executed item selection for customer orders., Performed inspections to maintain product quality standards., Prepared products for shipment by packaging them securely., Logged and inspected received inventory for accuracy.. Performed stock counts to ensure inventory levels were correct.

• Fostered a positive work environment through participation in team-building activities and initiative in group projects.
• Maintained cleanliness and organization of warehouse space to enhance safety protocols.