Overview
Work History
Education
Timeline
Generic

Susan Dittmer

Overview

23
23
years of professional experience

Work History

Service Biller

Hussmann Services
03.2023 - Current
  • Post work orders by oldest to newest to maintain steady cash flow and decrease WIP
  • Participate in weekly bad debt calls with updates on outstanding invoices
  • Review work orders before invoicing to ensure accuracy and minimize the need for credit and rebill
  • Communicate with service dispatcher, service manager, and service technicians for further explanation on problematic tickets that need posted
  • Consistently meet monthly goals to achieve Davenport Service Revenue of $5.8M by year end
  • Send invoices by mail, email, or third party websites in a timely manner

Office Assistant

Grand Appliance
05.2015 - 03.2023
  • Answer questions related to product specifications, install inquiries, rebate issues, and other concerns that may arise. Ascertain answers by researching manufacturers websites, reading install manuals, user manuals, and communicate with vendor representatives for more in depth description/explanation
  • Schedule/Reschedule deliveries
  • Apply payments to sale orders and Net30 accounts
  • Run bi-weekly inventory reports and check physical accuracy
  • Uncrate new product for floor models and program in showroom mode
  • Act as corporate liaison between customers among different departments (i.e. Customer Service, Repair Department, Sales Associates, and outside service techs). Alert varying departments regarding escalating issues

Customer Care Associate

Walgreens
10.2014 - 05.2015
  • Move fluidly between departments such as Pharmacy, Photo, Head Cashier, and Cosmetics
  • Assist with Pharmacy drive through by pulling appropriate prescription(s), confirming proper identification before releasing. Update insurance information and personal information when needed
  • Complete photo orders in a timely and precise manner. Apply logical time management skills to ensure order is completed based on estimated online pickup time
  • Set up floor displays and ensure cleanliness and tidiness of merchandise and promotions
  • Work as a team and assist colleagues when needed. Come in early or stay late when asked
  • Unpack and stock all new merchandise deliveries

Collection Specialist

DM Services
06.2013 - 02.2015
  • Interview customers to determine reasons for delinquency, source of income, and next payment date to provide solutions on customer account
  • Meet monthly collection goals in call center environment by performing high volume of daily calls
  • Receive and apply payments to customer accounts
  • Receive inbound calls answering inquiries related to catalog merchandise and customer account

Sales & Catering Representative

Wild Rose Casino
05.2012 - 06.2013
  • Plan and oversee all events from a 5 person business meeting to a 450 person corporate dinner/wedding reception in 10,000 square foot ballroom
  • Close attention to detail to ensure ballroom is set to customer's satisfaction and expectation
  • Lead weekly staff meetings to brief casino management the upcoming schedule of events
  • Assist in Hotel Front Desk and Housekeeping when staffing levels are low
  • Generate final invoice upon completion of an event and collect payment

Word Processing Operator II

Sentry Insurance
03.2001 - 06.2008
  • Transcribe recorded statements and business letters (95 wpm) using Word.
  • Create documents, spreadsheets, and presentations using Word and Excel
  • Transfer incoming calls on a 10-line switchboard to appropriate departments
  • Organize/sort incoming mail using SOLAR program to determine the correct claims representative for delivery

Education

Associate of Science - Accounting

Kaplan University
Davenport, IA
08.2015

No Degree - Computer Science

Kaplan University
Davenport, IA
03.2001

High School Diploma -

North Scott High School
Eldridge, IA
05.2000

Timeline

Service Biller

Hussmann Services
03.2023 - Current

Office Assistant

Grand Appliance
05.2015 - 03.2023

Customer Care Associate

Walgreens
10.2014 - 05.2015

Collection Specialist

DM Services
06.2013 - 02.2015

Sales & Catering Representative

Wild Rose Casino
05.2012 - 06.2013

Word Processing Operator II

Sentry Insurance
03.2001 - 06.2008

Associate of Science - Accounting

Kaplan University

No Degree - Computer Science

Kaplan University

High School Diploma -

North Scott High School

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Susan Dittmer