Susan D Labrecque
Tuftonboro,United States
Summary
Adept in information extraction and quality control, my tenure at Equifax Workforce Solutions honed my critical thinking and exceptional communication abilities. Excelled in analyzing and transcribing public records, ensuring FCRA compliance and maintaining a consistent accuracy rating. Demonstrated leadership in team settings, significantly enhancing operational efficiency.
PBSA Certified
Overview
7
7
years of professional experience
Work History
Public Records Anylast
Criminal Research & Investigations
Remote, NH
06.2024 - Current
- Retrieve documents and files from online databases.
- Respond to dispute requests, providing all necessary documentation and information in a timely manner.
- Reviewed and updated records to ensure accuracy and compliance with applicable regulations.
- Strictly adhered to confidentiality dictations to safeguard information.
- Provide accurate criminal and civil records
QA Court Records Research Specialist
Equifax Workforce Solutions
01.2022 - 07.2023
- Conducted reviews and analyzes public record data, identifying key information and accurately transcribing it into internal systems according to a standardized format or based on customer requirements,With a sense of urgency and the understanding of meeting firm deadlines
- Verified all information was matching in both criminal records and applicants before releasing the report to the client
- Adjudicating criminal and civil records according to client guidelines
- Conducted thorough research and analysis of court records to identify discrepancies and ensure accuracy
- Performed skilled public records research in accordance with established procedures using various court access systems
- Provided customer service to clients by phone, email or chat to retrieve additional information as needed
- Conducted online validation searches using court, state and government sites
- Documenting processes and training new work colleagues as the team grew
- Comfortable in working with Vendors and dealing with TAT for the clients
- Consistent accuracy rating month after month
- Managed customer relations and customer service through daily communication and interactions
- Handled sensitive and confidential information with strict adherence to privacy regulations and protocols
- Strong verbal and written communication skills
- Worked independently and on a team to perform critical analysis and decision
QA Court Records Research Specialist
Eastridge Workforce
11.2021 - 01.2022
- Reviewed background checks for accuracy
- Researching missing information to make certain all information provided is correct and updated
- Contacting researchers and vendors for missing docket information that may be relevant in the search
- Sending searches to the customer service department to verify the identification of individuals if it was not available in the records
- Confirmed applicant personal identification information in compliance to outlined compliance approved protocol
- Ordered court documentation from needed resources
Fulfillment Specialist
Stonewall Kitchen
Rochester, USA
10.2017 - 05.2019
- Making gift baskets, packaging and shipping per customer order requests
- Picking and delivering material to the production floor
- Labeling and packaging customer orders for shipment
- Meeting deadlines on a weekly basis
- Stepped up to lead teams when co-workers were absent or on leave
Education
High School Diploma -
R.W. Traip Academy
Kittery, MESkills
- Microsoft Office
- Information Extraction
- Quality Control
- Google Suite
- Attention To Detail
- Data Entry
- FCRA Compliant
- Excellent Communication Skills
- Critical Thinking and Problem-Solving Skills
Timeline
Public Records Anylast
Criminal Research & Investigations
06.2024 - Current
QA Court Records Research Specialist
Equifax Workforce Solutions
01.2022 - 07.2023
QA Court Records Research Specialist
Eastridge Workforce
11.2021 - 01.2022
Fulfillment Specialist
Stonewall Kitchen
10.2017 - 05.2019
High School Diploma -
R.W. Traip Academy