Susan Dorsey
New Port Richey
Summary
Dedicated and experienced professional with a strong background in customer service, hospitality, and administrative support. Skilled in team leadership, problem-solving, and compassionate caregiving. Brings over 20 years of hands-on experience in fast-paced, customer-facing roles.
Overview
2026
2026
years of professional experience
Work History
Full-Time Caregiver
Independent / Family Care
1997 - Current
- Provide full-time, in-home care for 94-year-old mother, managing medical appointments, medication, and daily activities.
- Maintain household responsibilities with attention to safety, comfort, and quality of life.
Secretary
Custom Cabinet Company
1997 - 01.2005
- Managed scheduling, phone communications, invoicing, and filing for a busy cabinet-making business.
- Provided support to production and sales staff, improving workflow and organization.
Reservation Agent / Customer Service
ValueJet Airlines
01.1994 - 01.1997
- Handled phone reservations, agent bookings, and customer service complaints in a high-volume call center.
- Resolved customer concerns with professionalism and empathy.
- (Airport Location)
Restaurant Manager
Pizza Hut
01.1987 - 01.1994
- Promoted from waitress to manager; led operations at multiple store openings (3 new locations).
- Trained and supervised teams, managed scheduling, inventory, and daily restaurant operations.
Supervisor / Waitress
Pizza Inn
1984 - 01.1987
- Began as waitress and promoted to supervisor overseeing daily operations and staff coordination.
- Delivered consistent customer service and team leadership.
Special Needs Aide
Suder Elementary School
1982 - 1984
- Supported teachers in classroom settings for special needs students.
- Provided one-on-one assistance and facilitated learning and social engagement.
Education
High School Diploma -
Jonesboro Highschool
Jonesboro, GA01-1982
Skills
- Customer Service & Complaint Resolution
- Team Leadership & Staff Training
- Scheduling & Administrative Support
- Elderly Caregiving
- Restaurant & Hospitality Operations
- Communication & Conflict Resolution
Timeline
Reservation Agent / Customer Service
ValueJet Airlines
01.1994 - 01.1997
Restaurant Manager
Pizza Hut
01.1987 - 01.1994
Full-Time Caregiver
Independent / Family Care
1997 - Current
Secretary
Custom Cabinet Company
1997 - 01.2005
Supervisor / Waitress
Pizza Inn
1984 - 01.1987
Special Needs Aide
Suder Elementary School
1982 - 1984
High School Diploma -
Jonesboro Highschool