Nanette Chiorando
New Port Richey
Summary
Dynamic Patient Care Coordinator with proven expertise at LEVEL2 in optimizing clinic workflows and enhancing patient satisfaction. Skilled in HIPAA compliance and patient documentation, I excel in cross-functional teamwork and critical thinking, ensuring seamless care coordination and effective communication among multidisciplinary teams. Committed to delivering exceptional healthcare experiences.
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator
LEVEL2
05.2021 - Current
- Provide exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the Level2 virtual clinic.
- Conduct patient outreach calls for Diabetes Management program enrollment
- Greet and assist patients with check-in; check-out procedures.
- Coordinate patient appointments and manage clinician schedules to optimize clinic workflows.
- Develop and maintain accurate patient records using electronic health record systems.
- Facilitate communication between patients and multidisciplinary teams to ensure cohesive care coordination.
- Manage sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Act as a knowledgeable resource for patients seeking information available to them in their healthcare journey.
Nutrition Care Coordinator
BIOSCRIP | OPTION CARE HEALTH
10.2018 - 02.2021
- Coordinated patient care for enteral nutrition therapy, identified general health status, checked enteral therapy compliance, formula and supply inventory, insurance coverage, provided information about products and services
- Managed high-volume caseload of over 300 enteral patients
- Ensured patient information is updated and accurately
- documented, confirm proper detail written orders and authorizations prior to scheduling shipment and communicate with appropriate departments when needed
- Coordinated with warehouse and enteral nutrition team to ensure all formulas, equipment and supplies needed are available for patient care
- Generated equipment and delivery pick-up tickets
- Documented all patient interactions in progress notes and or assessments
- Performed issue resolution of enteral tube feeding pump equipment issues, or delayed shipments as needed and coordinated delivery of new pump, and/or formula and supplies
COMMUNITY HEALTH EDUCATOR
HUMANA AT HOME
08.2010 - 10.2017
- Provided managed care/care coordination services to Medicare members to identify and support health and behavior changes
- Identified appropriate interventions to optimize health and well-being (wellness education, community health and social service agency resources)
- Managed a high-volume caseload of over 100 members (Wellness Pilot)
- Experienced with motivational interviewing and chronic health conditions
Education
Bachelor of Arts - Psychology
University of South Florida
St. Petersburg, FL12-2013
Skills
- Patient care coordination
- HIPAA compliance
- Organizational skills
- Critical thinking skills
- Appointment scheduling
- Attention to detail
- Customer service
- Patient documentation
- Cross-functional teamwork
- Administrative and office support
- Medical data collection
- Proficient in MS Word, Excel, Outlook
Timeline
Patient Care Coordinator
LEVEL2
05.2021 - Current
Nutrition Care Coordinator
BIOSCRIP | OPTION CARE HEALTH
10.2018 - 02.2021
COMMUNITY HEALTH EDUCATOR
HUMANA AT HOME
08.2010 - 10.2017
Bachelor of Arts - Psychology
University of South Florida