Susan Doss
Lester,WV
Summary
Dynamic supervisor with a proven track record in training and mentoring teams. Skilled in enhancing customer service and optimizing operational efficiency. Ready to drive impactful training programs that elevate team performance.
Overview
22
22
years of professional experience
Work History
Supervisor
WV Parkways Authority
Beckley, WV
09.2019 - Current
- Supervised daily operations, ensuring compliance with safety regulations and operational standards.
- Coordinated team schedules, optimizing workflow and resource allocation across departments.
- Implemented training programs for new staff, enhancing onboarding efficiency and skill development.
- Conducted regular performance evaluations, providing feedback to improve team productivity and morale.
- Analyzed operational processes, identifying areas for improvement and streamlining procedures.
- Led initiatives to enhance customer service quality, resulting in increased stakeholder satisfaction.
- Managed inventory control systems, ensuring accuracy in stock levels and timely replenishment of supplies.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Training Manager
Dollar General
Sophia, WV
09.2008 - 09.2019
- Developed and implemented training programs enhancing employee performance and engagement.
- Conducted needs assessments to identify skill gaps and training requirements.
- Collaborated with cross-functional teams to streamline training processes and materials.
- Mentored staff, fostering a culture of continuous learning and professional growth.
- Established partnerships with external vendors for specialized training resources.
- Led initiatives to enhance onboarding processes, improving new hire retention rates.
- Trained new hires to perform cross-training exercises with experienced workers.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
Assistant Manager
Little General
Crab Orchard, WV
02.2004 - 09.2008
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices to enhance team performance.
- Developed and implemented promotional strategies to drive sales and improve customer engagement.
- Analyzed inventory levels, optimizing stock management to reduce waste and improve efficiency.
Education
High School Diploma -
Independence High School
Coal City, WVSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Strategic planning
- Inventory control
Timeline
Supervisor
WV Parkways Authority
09.2019 - Current
Training Manager
Dollar General
09.2008 - 09.2019
Assistant Manager
Little General
02.2004 - 09.2008
High School Diploma -
Independence High School