Summary
Overview
Work History
Education
Skills
Certification
Timeline

Susan Dotski

Poynette,Wisconsin

Summary

Experienced professional in Data Entry Clerk and Customer Service Representative roles. Detail-oriented with a strong focus on accuracy and efficiency. Demonstrated ability to handle high volumes of data entry tasks with exceptional quality. Committed to delivering outstanding customer service and effectively resolving inquiries. Ready to contribute skills and dedication to a dynamic team for driving organizational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Retail Service Support Associate

American Girl
04.2017 - Current
  • Speak to store associates to advise of availability of items
  • Speak to customers to advise of availability of items in store
  • Assist customers with placing reservations for meals in Cafe/Bistro
  • Assist customers with placing orders for items

Order Processor

American Girl
08.2016 - 01.2017
  • Spoke to Customers over the phone about products
  • Entered orders for customers for the products they requested
  • Sold additional products to customers
  • Spoke to store associates to advise of availability of items
  • Spoke to customers to advise of availability of items in store

Order Processor

American Girl
10.2015 - 12.2015
  • Spoke to Customers over the phone about products
  • Entered orders for customers for the products they requested
  • Sold additional products to customers

Data Entry Clerk

Adecco
06.2015 - 08.2015
  • Data Entry of Sales Orders

Data Entry Clerk

Aerotek
04.2015 - 04.2015
  • Data Entry of Milk Manifests
  • Prepare orders for shipping and allocating product
  • Answered phones and transferred calls
  • Work in the Patron Store
  • Sold butter and cheese to customers who came in
  • Miscellaneous work to help co-workers

Sales Administrator

Aerotek
01.2015 - 04.2015
  • Entered quotes for sales representatives using SAP
  • Sent cost sheets for approval for pricing
  • Finalized the quotes and sent them to the sale representatives
  • Filed the finished quotes

Education

Certificate - Essential Office Skills

Madison Area Technical College
05.2008

Vocational Diploma - Business Machines

Madison Area Technical College
05.1982

Skills

  • Proficient in Microsoft Windows XP and 7 and Windows 11
  • Proficient in Microsoft Word and Excel
  • Basic Knowledge of PowerPoint
  • Typing speed of 53 words per minute
  • Data Entry with a speed between 11,000 and 14,000 kpm
  • Proficient in Microsoft Outlook
  • Deadline management
  • Sales order processing
  • Teamwork orientation
  • Data entry skills
  • Invoicing and billing

Certification

None

Timeline

Retail Service Support Associate - American Girl
04.2017 - Current
Order Processor - American Girl
08.2016 - 01.2017
Order Processor - American Girl
10.2015 - 12.2015
Data Entry Clerk - Adecco
06.2015 - 08.2015
Data Entry Clerk - Aerotek
04.2015 - 04.2015
Sales Administrator - Aerotek
01.2015 - 04.2015
Madison Area Technical College - Vocational Diploma, Business Machines
Madison Area Technical College - Certificate, Essential Office Skills

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Susan Dotski