Summary
Work History
Skills
Timeline
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Susan Druckman

Fort Mohave,AZ

Summary

Office Manager with experience in payroll, HR support, AP/AR, bank and credit card reconciliation, and financial reporting for CPA review. Known for handling inventory, maintaining business licenses and sales tax certificates, and supporting customer scheduling while resolving discrepancies and keeping daily operations organized.

Work History

Office Manager

Robinson Electric Company
Needles, CA
  • Managed payroll and HR functions, ensuring seamless daily operations and compliance.
  • Oversaw AP and AR deposits, reconciling bank accounts and credit cards to maintain financial accuracy.
  • Compiled financial reports for CPA review, audit support, year-end tax work, and financial correspondence.
  • Facilitated customer scheduling to enhance appointment management and improve client satisfaction.
  • Maintaining all business licenses and sales tax certificates is current for all 3 states.

Office Manager

Network Pro Marketing
Corona, CA
  • Handled AP/AR, deposits, and inventory management to ensure product availability for sale.
  • Balanced daily bank and credit card statements, resolving discrepancies promptly
  • Secured external CPA to improve accuracy of financial reporting
  • Hired and developed 5 employees to support efficient daily operations
  • Marketed/demo products at National / International Trade Shows (i.e.: Musikmesse /Nammi)

Assistant Operations Manager

Bank of Orange County
Santa Fe Springs, CA
  • Assisted manager with daily bank operations and special projects to support overall branch efficiency
  • Delivered customer service by processing deposits, cashing checks, and addressing all banking needs to enhance customer satisfaction
  • Balanced general ledger account and reconciled out-of-balance conditions to ensure financial accuracy
  • Performed detailed cash counts for tellers, ATM, and vault to maintain financial integrity and operational efficiency.
  • Ensured bank policies and procedures were followed.

Administrative Assistant

Banco Popular
Santa Fe Springs, CA
  • Employee of First State Bank prior to the merge of Banco Popular.
  • Trained staff on bank policies and procedures, enhancing customer service standards.
  • Certified daily business operations and reported findings to branches.
  • Completed inventory to maintain products (Safe Deposit boxes, Cashier/Travelers Checks, Money Orders)
  • Balanced general ledger account and reconciled out-of-balance conditions.
  • Adhered to FDIC regulations: cash limits
  • Recognized for Perfect Attendance over two consecutive years, demonstrating reliability and commitment.

Skills

  • Software proficiency
  • QuickBooks and Microsoft Office
  • Data entry and 10-key
  • Accounting principles
  • Cash handling expertise
  • Customer service excellence
  • Customer Service

Timeline

Office Manager

Robinson Electric Company

Office Manager

Network Pro Marketing

Assistant Operations Manager

Bank of Orange County

Administrative Assistant

Banco Popular

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Susan Druckman