Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Dunham

Argenta,IL

Summary

Dynamic and dedicated professional with extensive experience at Poochi’s, excelling in animal handling and customer service. Proven ability to build strong relationships and enhance client satisfaction through patience and attention to detail. Committed to maintaining high standards of hygiene and professionalism while continuously improving processes for optimal results.

Overview

4
4
years of professional experience

Work History

Dog Groomer

Poochi’s
01.2025 - Current
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.

Asst Manager

Caseys General Stores Inc
03.2024 - 01.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Production

National Foodworks Service
05.2021 - 06.2022
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.

Assembly

Rivian
02.2022 - 10.2024
  • Enhanced assembly efficiency by implementing streamlined processes and procedures.
  • Streamlined tray assembly process for increased efficiency and reduced waste.
  • Improved production efficiency by streamlining assembly processes and implementing time-saving techniques.
  • Improved team efficiency by streamlining assembly processes and implementing time-saving techniques.

Education

Medical Billing & Coding Diploma Program - Medical Billing And Coding

Bryant And Stratton College
Getzville, NY

Skills

  • Patience and empathy
  • Animal handling expertise
  • Relationship building
  • Customer service
  • Reliability and punctuality
  • Continuous learning attitude
  • Professionalism and ethics
  • Verbal and written communication
  • Facility policies and procedures
  • Record keeping
  • Attention to detail
  • Honest and dependable
  • Critical thinking

Timeline

Dog Groomer

Poochi’s
01.2025 - Current

Asst Manager

Caseys General Stores Inc
03.2024 - 01.2025

Assembly

Rivian
02.2022 - 10.2024

Production

National Foodworks Service
05.2021 - 06.2022

Medical Billing & Coding Diploma Program - Medical Billing And Coding

Bryant And Stratton College

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Susan Dunham